Nikole Kenney, Capm Email and Phone Number
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I am process improvement project manager with over 15 years of experience, I am passionate about transitioning into a forward-thinking role that shapes the future of our world. By leveraging my expertise in LEAN methodologies, project management, and problem-solving, I aim to drive impactful solutions. I am committed to delivering the best product efficiently, ensuring the involvement of all stakeholders, and making the biggest impact.-Start Up Build Out: Analyzed demand, designed new service offering, built a team, and developed cross-departmental SOPs, projected to generate $12M in the first year and maintain industry competitiveness.-Technology: Supervised development of a custom logistics web application for 70 contractors globally, managing stakeholders, aligning sprints, overseeing data migration, and conducting global beta-testing. Collaborated with a core team of 4 to meet deadlines, supporting 6,500 travelers in 192 studies across 30 countries.-Process Optimization: Open to opportunities in sustainability, business operations, project management, ESG, climate change, or operational support roles.-Data Analysis: Spearheaded a data collection and analysis initiative to develop and implement an Excel macro pricing tool.-Project Management: Developed and implemented an operational support ticketing system using Smartsheet WorkApp, supporting 200 internal users across the US and EU. The system streamlined issue tracking and resolution, enhanced communication and collaboration among teams, and improved overall operational efficiency.-Committed to continuous learning: continuous education to uphold Certified Associate Project Management (CAPM) certification, ongoing LEAN process improvement training, ongoing learning from The One UN Climate Change Learning Partnership group, Climate Drift Fellow to explore how my skills might transfer to new industries.Open to opportunities in sustainability, business operations, project management, ESG, climate change, or operational support roles.
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Sustainability And Sanity OfficerChainreactorWenonah, Nj, Us
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Accelerator FellowClimate Drift Sep 2024 - PresentI was selected to dive into climate sectors, identify key players, and tackle Circular Economy challenges. The program emphasizes sustainability education, upskilling, and community-building, diving deep into climate science, renewable energy, distributed energy resources, corporate ESG, and decarbonization solutions. -
Sales Operations Effectiveness ManagerIqvia Oct 2022 - Apr 2024+ Ticketing System: Developed a Smartsheet WorkApp ticketing system, supporting 200 internal users, improving issue tracking and resolution.+ Data Collection Initiative: Led the rollout of an Excel macro pricing tool, enhancing pricing accuracy and efficiency.+ CRM Process Improvement: Streamlined daily operations within the CRM system, leading to more effective customer relationship management.+ Revenue Reporting: Distributed accurate and timely revenue reports, providing critical insights for decision-making.+ Center of Excellence: Established the Sales Operations Center of Excellence framework, promoting best practices and continuous improvement.+ Leadership Sales Dashboard: Created Smartsheet dashboards and reports for various teams, improving visibility and performance tracking.+ Operational Trackers: Streamlined trackers for revenue recognition, resource planning, and project management, ensuring alignment with business goals.+ Acquisition Support: Facilitated smooth transitions during multiple business acquisitions, integrating new team members into sales operations.+ Advanced IQVIA LEAN training, core team member of IQVIA LEAN for Sustainability group, Committee Lead for Working Parents and Advocates Team -
Project Management AnalystIqvia Dec 2021 - Sep 2022+ Dual Role of Project Management and Process Improvement: Efficiently balanced managing external client-facing projects while identifying internal process improvement opportunities and providing operational support during the rapid growth of the startup group.+ Resource Management Collaboration: Established cross-departmental relationships with Resource Management and created a Smartsheet Resource Ticketing System, ensuring quick response turnaround and proper alignment for over 300 employees globally.+ Forecasting Tool Implementation: Successfully rolled out the use of a forecasting tool among project management leaders in CRM/PSA, providing accurate data for resource allocation and project planning.+ Client Project Delivery: Oversaw the delivery of client-facing PCS projects from initiation to closeout, ensuring quality deliverables were presented on time and within budget by coordinating workstreams and cross-functional project teams, while also monitoring the use of consistent tools and methodologies and identifying and mitigating potential risks.
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Global Client Services Manager, Special ServicesClincierge Apr 2021 - Dec 2021Philadelphia, Pennsylvania, United States+ Analyzed emerging demand and designed innovative service offering; assembled team from ground-up; developed cross-departmental SOPs; projected to bring in $12m revenue in first year, maintaining competitiveness in a rapidly growing industry.+ Won cross-departmental support for new services, building a culture shared ownership of processes necessary to achieve success in KPIs + Advised strategy team on operational and logistic ramifications of new services and technology+ Developed new team to support changing needs of services by ensuring orientation was given from the view of both the user and the processor and utilized cross training to provide coverage where support might be needed -
Global Client Services Manager - Special ProjectsClincierge Jul 2019 - Apr 2021Greater Philadelphia Area+ Supervised Logistics App Build: Led the development of a custom logistics web-based application for 70 contractors worldwide, managing stakeholders and aligning sprints with corporate needs. Worked on a core team of 4 to meet deadlines, supporting 6,500 travelers in 192 studies across 30 countries.+ Smartsheet SME: Designed custom reporting and dashboards as the departmental subject matter expert, converting 100 hours annually from low to high payoff activities.+ Companywide Initiatives Management: Created Smartsheet processes to track contractor hours, established mandatory meeting guidelines, and led initiatives that saved $4,500 annually by reducing expense processing time by 5%.+ Compliance and Audits: Ensured department compliance with quality guidelines for flawless audits through up-to-date SOPs.+ Continuous Improvement Projects: Completed 25 projects by involving all stakeholders, documenting processes, and considering up- and downstream implications.+ Mentorship Program Development: Led the creation of a project manager mentorship program, reducing the introductory period for new hires from 90 to 60 days.
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Global Study ManagerClincierge Jul 2017 - Jul 2019Greater Philadelphia Area+ Maintained client relationship, project & budget management for 12-16 simultaneous clinical trials from startup to closeout totaling $12m annually+ Managed study startup process including successful document approval by regulatory bodies in 25 countries+ Managed global vendors and 25 contractors across 14 countries+ Created custom monthly reports, budget reconciliation, and budget change order management
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Production ManagerConvene Oct 2016 - May 2017Philadelphia, Pa+ Manage over 200 accounts yearly, 25 different clients weekly.+ Ensure a timely introduction to client upon account turnover and ongoing correspondence via conference calls, e-mail, and in person site visits. + Once booking is made by sales team, maintain event files for each booking while covering all needs and expectations of the client. + Detailed and timely completion of Banquet Event orders, deposits, billing, and other related documents.+ Conduct weekly Banquet Event Order Meetings with entire Meeting & Event Team to communicate and discuss services such as catering, set up and audio/visual. + Up-sell in all areas such as menus, audio/visual and other services. + Ensure that the contract details are being upheld and monitored continuously throughout the planning process and communicate any issues with the Sales Team in a timely manner. + Assist the Sales Manager by conducting site visits and assisting with proposals for prospective clients.+ Follow through after the event to ensure client satisfaction, proper billing/payments and future re-bookings. -
10 Years Of Corporate Catering And Meeting PlanningVariety Of Philadelphia Businesses Jun 2004 - Oct 2016Philadelphia, Pennsylvania, United States
Nikole Kenney, Capm Skills
Nikole Kenney, Capm Education Details
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Hospitality And Business
Frequently Asked Questions about Nikole Kenney, Capm
What company does Nikole Kenney, Capm work for?
Nikole Kenney, Capm works for Chainreactor
What is Nikole Kenney, Capm's role at the current company?
Nikole Kenney, Capm's current role is Sustainability and Sanity Officer.
What is Nikole Kenney, Capm's email address?
Nikole Kenney, Capm's email address is ni****@****rge.com
What is Nikole Kenney, Capm's direct phone number?
Nikole Kenney, Capm's direct phone number is +121585*****
What schools did Nikole Kenney, Capm attend?
Nikole Kenney, Capm attended Drexel University, Mount Saint Joseph Academy.
What are some of Nikole Kenney, Capm's interests?
Nikole Kenney, Capm has interest in Everything To Do With Philadelphia, Restaurants, Sharing News About Food, Next Schedule.
What skills is Nikole Kenney, Capm known for?
Nikole Kenney, Capm has skills like Event Planning, Event Management, Catering, Social Media, Restaurants, Hospitality Industry, Hospitality, Customer Service, Marketing, Menu Development, Meeting Planning, Microsoft Office.
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