Specialized in brand voice and story to write copy and content that nurtures deeper connections with audiences, which organically primes them for conversion. Projects include sales pages, email campaigns & sequences, web content, podcast show notes, blogs, e-books and book manuscripts.

I specialize in content marketing for solopreneurs & small businesses in the holistic health & wellness, therapy & coaching, and beauty/esthetics industries. I offer social media management, blog management & ghostwriting, email marketing, custom design & copy projects, and consulting.Specialties: Proficient with Adobe Photoshop and Illustrator, Microsoft Office, Social Report, Mailchimp, ConvertKit, Constant Contact, Squarespace and Wordpress. Highly trained in color theory and design concepts. More than 14 years of experience in customer service and communications. More than 3 years of experience in social media management, copywriting, ghostwriting, email marketing, and virtual assistance.

Supported a diverse team of cashiers and courtesy essential workers during the COVID-19 pandemic, ranging in age from 15-84, and with a broad range in background and skill, to exceed customer expectations. Improved store GS1 ratings (a produce scanning accuracy metric) from a store average of 70.1% to 88.6%, exceeding company goal while boosting team morale through games, one-on-one coaching, and incentives.

Performed all conflicts checks for new cases, managed client database, generated and sent all bills, statements, and billing reports, logged and deposited all payments received, managed inventory and supply orders, and assisted in planning events from casual staff parties to large-scale client relations events.

Established and maintained client relations and closed deals upwards of $13,000 in a single sale for a high-end contemporary art gallery.

Acted as assistant curator in planning art exhibitions, from concept development and art selection, to promotion & installation, as well as educating patrons. Designed and managed private residential accounts worth up to $10,000 in custom framing projects alone, in addition to art sales and corporate consulting, and assisted the head framer in production using museum-grade conservation techniques. Managed all media needs: Partnered with web designers on building a more effective company website, then taught myself HTML and web optimization to streamline website maintenance; promoted gallery news, functions, and communications through monthly e-newsletters, while maintaining an up-to-date client contact list.

• Created unique and professional framing designs with customers, as well as maintained strong relationships with art clients.• Constructed and assembled archival custom framing, including the custom cutting of mat boards and glass, sewn-on mounting for fabrics, building shadow boxes for 3-D objects, stretching canvas, dry-mounting and lamination.• Prepared and installed gallery exhibitions for represented artists.• Maintained computer-based client data files, as well as sales and tax reports, using FileMaker Pro and Microsoft Excel.

• Cultivated a personal trade with clients, matched client needs with the benefits of Arhaus merchandise through effective probing, and constructed design plans to combine both the style and function desired• Maintained strong associate/client relationships by providing the appropriate follow-up, tracking ETAs of inventory, scheduling deliveries, and ensuring customer satisfaction before, during, and after delivery.• Held client meetings and house calls for design consultations, including the drawing of floor plans, upholstery and window treatment selections, as well as commissioning interior painting & faux finishing treatment services.