Nikoleta Koleva Email and Phone Number

▪ Participated in mthree’s training program on software development with Java.▪ Developed software applications with Java, HTML5, CSS3, JavaScript, Spring MVC architecture, Spring Boot, JDBC Template, Spring Data JPA, JUnit and SQL (MySQL Workbench).

▪ Carried out priority maintenance activities on university IT and audio-visual equipment.▪ Provided 1st (on-site) level IT support to staff members with issues relating to the operating systems and hardware, including monitors, projectors, speakers, microphones, and video cameras through the university’s ticket system.▪ Worked as part of a team to ensure service objectives are met.

▪ Assisted with the migration of the University of Portsmouth website from Sitecore to Drupal content management system by building and publishing web pages. ▪ Built homepages, general content pages and web forms to the required specifications. Performed manual fixes on pages and uploaded preapproved images.▪ Took responsibility for the front end by checking HTML 5 and CSS 3 element properties of each page being migrated with attention to detail.▪ Participated in Agile development processes, including sprint planning and daily stand-up meetings, based on the Scrum methodology.▪ Managed each task I was assigned with Jira and added comments on the progress made.

• Provided 1st (on-site - IT Help desk) support to customers within the university.• Maintained the Student IT Help Centre and Open Access areas clean, and took responsibility for keeping laptops, PCs, printers and kiosks tidy and available in the university areas.• Logged support tickets as required via the university ITH's website.• Developed knowledge of Microsoft Office 365, university VPN, AppsAnywhere, Windows and MAC OS.• Provided support for students who required assistance with hardware and software issues related to their own devices, including computers, laptops, and mobile phones.• Helped with issues related to university Mac/Windows computers and laptops, and their university accounts.▪ Contacted the IT service desk and Student Service Delivery (SSD) team as required and raised support tickets. Deployed software updates to keep IT workstations up to date, and resolved queries about Google Workspace on a daily basis.• Communicated with colleagues at the workplace and contacted the IT service desk as required.• Kept all SSD-managed areas clean and tidy. Made sure all printers are loaded with paper and in working. Carried out regular checks and basic safety checks.• Attended training and development hours at the beginning of the job. Consulted other members about issues with the equipment and queries from students. • Stayed calm under pressure when there were a lot of students waiting for help and assisted them simultaneously when applicable.

▪ Coded, debugged and developed features on Stannah’s ERP system in Apache OFBiz adhering to best practices and coding standards. Collaborated with the project manager and the senior programmers to analyse the best way to implement them using Jira and IntelliJ IDEA. ▪ Programmed in HTML 5, CSS 3, Groovy, JavaScript, Java, PostgreSQL, XML and FTL languages to maintain the system. Managed the tasks assigned based on Agile methodology.▪ Implemented SQL queries for front-end data retrieval using the WebTools SQL Processor tool.▪ Aimed to write clean, maintainable, and efficient code. ▪ Sustained version control with Git, BitBucket, and Git Kraken.▪ Contributed to the continuous improvement of the software development processes through participation in code reviews and code refactoring.▪ Gained an understanding of object-oriented programming concepts and software architectural patterns such as Model View Controller.

• Provided 1st (on-site - IT Help desk) and 2nd level of IT support (remote) to customers within the university.• Worked with a remote support tool - "BeyondTrust" to solve issues on Windows/MAC devices such as the installation/licensing of applications.• Other work responsibilities as seen in the most recent involvement in the role.