To work alongside a product owner to manage the product operational side of the Wpl3 CMS and client. Understand the CMS (and related client) in great detail and should be the key focus point for the daily operations.CMS • To manage the weekly publishing process and the escalation publishing process• To assist relevant departments in the publishing process • To assist teams with CMS/client related issues• To train the business on the CMS • To understand CMS capability and to be able to manage all client CMS functions• To be able to configure the CMS with a basic understanding of page creation• To assist the PO in the management of the CMS deployment and QA process• To assist the PO in the roll out and training of new CMS and client featuresGames • To own the games adding process • To evaluate, get business agreement and configure new games (IMS and CMS)• Manage the game issue process (removal, management, re-adding) • Manage UK and Italy games reporting Playtech tech issue management• Management of the ‘service now’ PT ticketing product• Collation, Prioritisation and management of all Playtech technical issues• Ownership of the meetings with Playtech to discuss issues• Responsibility to push issues through to resolution in agreed timescalesPlayer escalation support

Some of my main responsibilities are : •Providing project and product management support of the PMO team.•Assist with managing Playtech.•Configuring the games in IMS system.•Investigating and resolving the ongoing client issues in Right Now.•IMS configuration (calculating and configuring the comps rates, bet limits, banned games, countries and so).•Assisting the client and IMS upgrades .•Product knowledge and Ops support.• Assisting in maintaining project plans, priorities, management reports and other project management documentation• Assisting the program managers in the running of their project meetings• Creation of product documentation and creation in confluence• Document and maintain different maps - portal, clients, cashiers, games.• Working with 3rd parties on the upgrades of clients and supporting systems• Assisting the roll out of apps within IOS and Android app stores• Create test plans for upgrades fixes and developments.• Testing the games in stg and prod environment in all casino brands and platforms.• Providing System configuration Support.• Product bug investigation and tracking the incidents in JIRA.• Working closely with DEV,QAs, Italian teams and making additional tests.

• Provide technical support and monitor day to day operations of the Platform Management Operations Center.• Working in a close communication environment with all business structures and Project managers.• Troubleshooting and analyzing with : Sharepath, Nagios, MSP, JIRA, Informatica, MyAffiliates, Playtech, Myriad, SiSense, Bit8, Right Now and so.• Working closely with DEV,QAs teams and making a funnel tests and beta testers.• Support other business units and execute pre-approved technical procedures in order to minimize time to resolution.• Achieve or exceed (SLA) for responding to and resolving incidents within the platform.• Understood and get better vision on the end product by being involved in much training.• Create and improve documentation including Platform Management Center scripts and self-service knowledge base information.• Follow-up on the KPI monitoring alerts (received within shift) in accordance to their severity and PMC incident handling SLAs.• Operate and improve services in accordance with business needs, priorities and SLAs• Receiving, reviewing, analyzing and preparing reports on daily and weekly basics.• Manage engagement of key vendors during the incident management process. • Quickly understand the new technologies.

I turned my hobby of creating gemstone jewelry into a online business. All jewelleries items are handmade by me.Jewellery items range from pendant necklaces and leather necklaces, gemstone jewelry earrings, unusual key chains as well as bead and gemstone bracelets.

• IP Network Fault Management.• Alarm monitoring, alarm handling and performing first level of support.• Monitoring network and backbone elements IP CORE and MAN (L2 and L3) analyzing, control, reaction and investigation ,making reports about the problem and steps taken for resolving it.• Troubleshoots, diagnoses, and suggests/performs corrective or preventative maintenance actions on problems reported by customers trouble-ticketing system.• Troubleshooting and analyzing with HP OpenView, Cacti, Syslog, Alcatel SAM 5620, Huawei U2000. • Basic maintenance and supervision of IP and MAN network during night shifts, responsible for the smooth operation of network elements and customer service• Configuring customer and network devices - Cisco,Huawei, Juniper, Ericsson, Alcatel, LinkSys, Zyxel, Wizlan, Onecell and etc. • Pro-active network analysis for improving the service performance and optimization of the network.• Responsible for the diagnosis and investigation of problems or incidents to their conclusion.• Performing 7 x 24 on call duty.

• Provide services and telephone sales and customer retention.• Making a target number of outbound calls per day / week / month . • Providing additional services to existing customers. • Retention of customers requested a waiver of the company's services .• Restoration of customers disconnected for non-payment or other reason. • Attracting new customers who do not use CA services company . • Re-contacting with fluctuating customers . • Working with the company’s software , including billing modules for applications and registration problems management software phone calls , etc. • Systematization of information through feedback from customers and presented to the management.

• Operating cash and work on shifts.

• Operating cash and work on shifts.

• Provide services and telephone sales and customer retention.• Retention of customers requested a waiver of the company's services .• Attracting new customers who do not use CA services company . • Re-contacting with fluctuating customers . • Working with CRM , including billing modules for applications and registration problems management software phone calls , etc.