Nikolaos Nikoletopoulos Email & Phone Number

Australia

Lead business analyst for a major Australian bank helping drive innovative product and application design for the business lending and retail customer segments. Subject matter expert for a government client, responsible for reviewing processes and design documents to ensure that best practices were applied for their cloud transformation strategy. Lead business architect for a financial services client assisting in building a workflow application to assist with payments. Led a team of 5 with the mandate of re-engineering and modeling the process to maximize automation. Agile scrum master for a large superannuation customer, stewarded a team of 10 to capture requirements, design, build, test, and deploy Azure and .Net APIs.

Australia

Lead business architect for a major Australian bank facilitating process design and requirements gathering workshops to support a Pega workflow application aimed at increasing straight-through processing in credit assessment and home loan lending processes. Delivery lead of a team of 18 developers (3 onshore/15 offshore), 5 onshore business analysts, and 9 offshore testers in a distributed agile model to deliver Pega workflow applications designed to increase efficiency and straight-through processing in the retail lending operations area of the bank.

United Kingdom

Lead process architect for a major UK banking client responsible for managing requirements, data modeling, UI wireframes, process, and SOA design of a commercial client onboarding solution with the goal of increasing process tracking and reducing reliance on paper forms

Canada

Lead process architect for a major Canadian bank advising the client on process design and architecture best practices.Lead facilitator for all functional design, gap analysis, and requirement-gathering workshops.Set up a Centre of Excellence for a major Canadian bank developing several standards, strategies, and best practices to assist in building the capabilities of the client.Pega BPM Workflow and Automation, Major Canadian Bank: Business Analyst producing process design/requirements in client workshops to support the development of the Next Best Action marketing application.Designed processes, business rules, and marketing strategies to promote customer-centricity and cross-sell capabilities for Frontline CSRs. Product Platform Strategy, Major Canadian Insurer: Completed a current state assessment of the client’s current product development capabilities.Performed a gap analysis of their desired target state and built a 5-year product strategy roadmap that addressed priority and high-value capabilities.SAP Core Banking Transformation, Regional Canadian Bank: Engaged in testing and deploying SAP core banking replacement system.Managed a team of 8 client/contractor resources to coordinate and produce banking test data across several products and areas of consumer banking. Led a month-long knowledge transfer session at large local retail banks regarding banking data management, creation, and automation.

Waterloo, Canada

Revamped the software requirements and user interface framework of a BlackBerry radio automation test system. This was forecasted to increase the amount of automatable radio protocol test cases by 50%Maintained relationships with developers and project managers to generate effective BlackBerry software development strategies

Toronto, Canada Area

Designed and implemented performance monitoring tools which optimized data collection time by 25%Collected and analyzed performance data and prepared recommendations to optimize a Java Just in Time (JIT) compiler execution for PowerPC instruction set.

Montreal, Canada Area

Coordinated with engineers and project managers to assess business risks and strengthen security policies