Nikole Gallicchio Email & Phone Number

Lasalle, IL, US

Ottawa, Illinois, United States

Rosemont, IL

• Commercial Loan inquiries including payment information, rate information, fees, renewal requests and research requests
• Assist customers and internals with Fifth Third Direct Treasury Management suites for ACH, Wire, Account Management, Reports, Statements, Positive Pay and Commercial Loans
• Accurate and timely recording of information for customers and internals into CRM and InfoPath forms for requested research and follow-ups
• Handled escalation calls and a go-to person for on… Show more
• Handled escalation calls and a go-to person for on the floor support to handle unique solutions to customers problems
• Assist in employee training for new skills, refresher training, and weekly reminders to processes and procedures

Rosemont, IL

· Conducted formal systems and policy training via classroom instruction, web based training and one-on-one training for a department of 30+ employees.· Developed, maintained and updated training materials· Provided training, coaching and support to 25+ Remote Telephone Bankers· Handled escalation calls and assisted with email/web based communications·.

Franklin Park, Illinois

· Prepared estimates for multiple sales reps to send to customers. · Processed sold contracts, collected deposits and worked with the production team to get the customer scheduled. · Ran weekly reports to ensure sales reps were assigned to the correct regions· Answered incoming calls to schedule estimates· Prepared marketing and brochures for sales reps

Franklin Park, IL

· Provided customer support for promotional products division via phone, internet orders, email and fax.· Processed payments, credits, and prepared orders for shipment· Created and maintained order schedule for production · Assisted project manager with client concerns and trained new employees· Coordinated and attended yearly tradeshow events· Enhanced.

Rosemont, IL

· Provided customer support to inbound call center for long distance needs· Handled escalation calls· Promoted to Error Corrections team that specialized in correcting customer accounts that did not have the appropriate long distance plan.· Created and distributed batches of work while temped up Team Manager