Nikolina Chopeva Email & Phone Number

Sofia, Sofia City, Bulgaria

Sofia

• Manage team of multilingual sales specialist, covering different scopes of the sales cycle including pre- sales, inside sales and after sales campaigns
• Resolve conflicts and remove obstacles that occur throughout the project lifecycle and sign off on approvals needed to advance each project phase.
• Act as a primary escalation point for team operational issues and customer delivery management.
• Training assistance and on boarding process of newly hires
• Coaching sessions related to project needs
• Data Quality management and assessing progress

Sofia

Providing support to agents, Conducting appraisals;-Quality Check;-Providing Feedback;-Preparing reports;-Conducting Training;-Responsible for the clear, timely and correct communication with the client of the company;-Overall management of the project, meeting the targets, Service Level, KPI’s, Quality etc.;-Initiating improvements and optimizations for.

Sofia, Sofia City, Bulgaria

Sofia

Sofia

• Responsible for communication with existing and potential customers of the company
• Execution of day to day statistics, and reports for the execution of a promotional campaign, or for the communication with potential clients
• Execution of pre-sales processes of the products and software solutions the company provides
• Daily Reporting to the Project Manager for the current situation in the execution process of different ongoing marketing campaigns.
• Working with a SAP Software system -CRM, for report execution of the customer database.
• Working with a sales database system (sales Portal) for managing of the communication with clients

Sofia, Bulgaria

• Responsible for communication with clients
• Developing and maintaining promotional campaigns
• Prepare offers and reports on a daily and monthly basis for client needs
• Monitoring and controlling the executive process of a campaign
• Gathering and analyzing data bases under various requirements
• Head of the call centre that was part of a particular promotional campaign

Sofia, Bulgaria

• Working under the monitoring of a division manager
• Updating of credit history of different clients, as well as delivering of credit proposal with the help of management for a client inquiry
• Analyzing financial information as balances profit and loss accounts for a client
• Be part of various teams working under different projects, Analyzing and researching the market of branches and companies in Bulgaria

Master, Marketing, 2:1( Second Grade Of Honour , Upper Division)

Activities and Societies: Marketing Society MemberStrategic Marketing, Marketing Communications, B2B Marketing, Service Marketing.

Bachelor, Business Administration

● Knowledge in Basic Management subjects as: Marketing, Operational Management, Economics, Marketing Communications, ● Developing skills.