Ľuboš Nikolíni Email & Phone Number

Bratislava, Sk

Bratislava Metropolitan Area

Deeply technical role of supporting global End User / Workplace environment at Clarios (Intune, Azure AD, PowerShell).

Bratislava, Home Office

Designing (solution architecture) and driving implementation of Service Desk related automation (using PowerShell, Nexthink, Service Now, Genesys, Google Cloud, UiPath RPA and other solutions) for Siemens customer.

Bratislava, Slovakia

As part of the role I focus on three main areas in driving development and implementation of:1, Service Request Management (Request Fulfillment) process itself, 2, Standard Service Requests and 3, Automation solutions, especially for our Service Desk customer, based on Microsoft Orchestrator and Kelverion Automation Portal.

Leading "E2E Review of Service Requests" track of Get Well Plan for a major customer in Europe. In this consultant type of role, in close cooperation with internal and customer teams, analyzing customer IT processes and managing improvements implementations .

Bratislava

EMEA Lead of Atos Journey Analytics (powered by Clickfox) program.Managing and running pre-sales and sales activities, preparing business cases and offers, engaging with the internal and external customers, selecting and hiring EMEA resources and working closely with North American team, McKinsey consultants and Clickfox company in developing the Journey Analytics service.Clickfox is market leader in journey analytics solutions (big data analytics focusing on mapping E2E customer journeys, interactions, via all channels - web, call center, mobile apps, branch visits, IVR...).

Member of Global Architecture & Delivery Processes team. Global Process Owner of End user service request and Application Packaging & Deployment processes delivered companywide.

Bratislava, Slovakia

Member of the team of experienced Lean skippers performing audits of applying Lean methodologies throughout Atos company.

Slovak Republic

Team leader for a team of Lean Navigators applying Lean methodologies throughout Atos company.

Manila, Philippines; Mason, Redmond, Us; Mumbai, India

Since mid 2011 working as a member of a team of Lean Navigators applying McKinsey Lean methodologies throughout Atos company.

Bratislava

Starting in Feb 2002 in HT Computers a.s. as Systems Engineer, focusing on Microsoft technologies, after the company was bought by Siemens IT Solutions and Services continuing to work in the field in direct contact with the customers and later on starting to focus in the pre-sales activities (developing and design of the solutions based on Microsoft and VMware products).

Banská Bystrica

Main job duties:Designing and implementing various networking technologies based mainly on Microsoft and Cisco productsTechnical support and hotline for customersManaging and administration of departmental and customers’ serversTraining for colleagues and customers

Banská Bystrica

Main duties:Administer Windows NT domainDay-to-day administration of departmental network and BackOffice serversResponsible for hardware and software equipmentTechnical advice and assistance to customers of Authorized support center for Microsoft products (hotline and on site support)

Master'S Degree, Teaching Of Computer Science

Theses: Voice over IP Technology

High School