Development and control of Alpha Copy's Tecnical Dpts in SEE (component level for NOKIA mobile phones) Support to customers before, during and after a purchase Development and Managing authorised component level technical dpts in Greece, Cyprus, Serbia, Bulgaria, F.Y.R.O.M. , Albania. Development and Managing authorised service network in Greece (120 technical dpts 2nd level) Development of authorised technical network in Balkans (Bulgaria, Serbia, F.Y.R.O.M., Cyprus). Product Management Development of SPARC system (ordering system of spare parts according consumption) Technical training to the authorised technicians Warranty cost control and analysis, WRC (Warranty Reimbursement Controler) Nokia technical auditor / ESD auditor Development and training of the Careline support dpt Creating detailed procedures for each different level of customer support Organizing and controlling all the different TAT procedures for each different level of support Translation to the Greek language of Display texts for Nokia mobile phones Nokia Translator/Validator (translate and validate Phone’s and accessorie’s user guides to the Greek language) Preparing the technical dpts for ISO 2001 and ISO 14001 and DIN 61340 5.1 – 5.2 Development of TETRA technical Dpt for the support of TETRA terminals C4I in Athens Olympic Games 2004 Handling of customer Claims Settlement of customer claims through Customer Support Organizations Managing Vouliagmenis Branch (2001~2010, 58 emloyees)  Implementation of CNSP Tools to all authorized tech dpts in Greece, Cyprus, Serbia, Bulgaria, F.Y.R.O.M. (older Nokia’s reporting system) Implementation of CaFE to all authorized tech dpts in Greece ( Nokia’s reporting on line system for controlling and reimburse authorised tech. dpts) Audit and Control of reimbursemet for authorized technical network

1991 ~ 1994 Supervisor of the technical dpt for MINOLTA office automation.1993 ~ 1994 Set-up and supervising of technical dpts for NOKIA Mobile Phones