Region’s CS Ops lead and Supply Chain liaison.

Investment consulting & liaising in renewables, real estate & development, governmental affairs, cross-border finance, hospitality, health & more; effectively & efficiently bridging businesses, investors & entities.

Solely organize, reconcile, maintain and report all financials, and optimize process effectiveness and efficiency of all GR Permanent Residence - "Golden Visa" Clients. €21M turnover over 2 years, financials ground-up reconciliation within 5 months.

Inspire, coach, train and mentor a Team of 20+ in serving Partners' and Guests' inquiries, for the world's largest online Hotel accommodation platform; integral part of the Company’s startup operations in Greece; 2nd Best Team Leader by Affiliate survey, best performing Team of the Affiliate within 2 months of going live, reaching:> 96% Customer Satisfaction,> 30 completed Calls Per Interval (hour), 12% Finalize Time.

Fixed-term, 4-month project Partner to Management on strategic execution, readiness and implementation of Supply Chain, O2C and Operations, in view of country establishment and Day-1 functionality optimization.> 100% local new ERP functionality on go-live, 100% accuracy in total-stock transfer and reconciliation; full training of outsourced, remote out-of-country Customer Service Team.

To optimize GR patients’ access to therapies, by managing Affiliate’s Trade relations and supply allocation in the market, ensuring business continuity and increased profitability.> Reengineered/upgraded CS model (Team of 5) by applying best practices, potentially-yet-drastically optimizing effectiveness and efficiency in daily Operations (Excel order form, e-ordering, CS directory, automated daily allocation per customer, order frequency); initial man-hour cost reduction by appr. 20% (ongoing);> Significantly enriched perception of market and Org dynamics to all internal stakeholders and Sr. Management.

Affiliate’s sole Supply and Trade Operations management (from demand planning / logistics-distribution to allocations and outsourced Customer Service Team / end-customer), restoring unmet patient access and optimizing costs efficiency; individually steered Customer Support and Supply services to all healthcare-market trade segments and channels; single reference point for all internal/external stakeholders; constructed and directed the entire chain of 3PL and Trade, prior, during and after full-portfolio reacquisition of 2013; integral part of the regionally-managed S&OP, following a successful performance as the local Demand Planner. Among others,> Reengineered/repurposed frontline O2C Customer Services (Team of 2) and Trade relations, established ground-up detailed SKU-level allocations (in-house and 3PL); S&OP accuracy of 97%;> 100% 3PL/Distribution and local-market subversive supply conformance, while the absolute single point of reference and implementation; 30% cost reduction in urban Logistics, 100% in all annual stock reconciliations;

Managed and significantly advanced Customer Services operations for the world’s largest pharmaceutical company’s business in Greece. Supervised order processing and customer support operations/logistics (Team of 5) for all 320 public/private hospitals-clinics, 38 EOPYY branches, 140 wholesalers/co-ops and ~11.500 privately owned pharmacies. Among others,> Pioneered and launched a nationwide Direct-To-Pharmacy (DTP) complimentary trade, in-house project, and trained dedicated call center when project was temporarily outsourced (business model later followed by the vast majority of pharma companies in GR)> Pioneered the e-mail-order placement in the entire GR market (2004), achieving a 65% participation in retail within 6 months, after a 2-wave campaign launch initiative, thus reducing Department’s man-hour overall cost by 30%;> Pioneered automated order-uploading onto ERP in the GR market, via the e-mailed Excel order form (“type-free”), thus saving respective manual processing time by 40%; later enhanced via EDI and dedicated HC pro website;> Pioneered 1st e-fax application within the Organization, eliminating significant tech problems observed in conventional faxing, benefiting the respective man-hour cost reduction and customer service level increase;> Introduced intra-Department e-storing (2004), by digitalizing all UTD hard-copy CS files, and as the exclusive means of storage thereafter; established a dedicated directory and an e-mail account for the Dept’s common files and customer communication respectively; applied daily-tasks breakdown and an even delegation that optimized member workload distribution;> Designed and actualized a totally uninterrupted merger of local CS Operations, during the Wyeth global acquisition project (induction processes, training materials, performance monitoring and calibrations).

2003 D’ ESSOBase training in Corinth, borderland transfer to Rhodes

Performed all administrative and accounting operations. Payroll, ordering, accounts payable, daily, monthly and annual financial transactions, developed automated operations routines on Excel and QuickBooks platforms, consulted with vendors, customers, accountants, met with local, State, insurance representatives and auditors; all while fulfilling Floor Mgr duties as well.

Supervised 20+ employees per shift, hosted, cashier, ensured smooth daily operation and customer satisfaction, implemented staff schedules, interviewed and selected new employees; Created, coordinated and assigned job tasks.

Contracted via DDA Inc.Sold, promoted, and upgraded telecommunications services and products for the world’s largest telecom company, by meeting directly with existing and potential customers, exclusively focusing on the small business sector.