Nik Pearson Email & Phone Number

Overland Park, Kansas, United States

➤ Collaborate across teams to translate business needs into system designs and specs, driving alignment, prioritization, and continuous improvement➤ Manage processes and documentation in LMS and HRIS systems, overseeing API integrations for efficiency➤ Investigate and resolve functional issues, liaising with LMS vendors for swift resolution➤ Assist with curriculum architecture and launch of major training programs, providing consultation and ensuring successful deployment

Overland Park, Kansas, United States

➤ Spearheaded development and management of retail onboarding programs, annually reaching 40,000+ learners.➤ Led end-to-end instructional design process, managing projects from needs analysis to deployment and evaluation.➤ Coordinated cross-functional collaboration with stakeholders, senior leaders, and facilitators ensuring timely communication and adherence to project milestones.➤ Skillfully managed learning management systems, including curriculum design, publication, and testing.

Kansas City, Missouri, United States

➤ Facilitated national onboarding programs ensuring comprehensive training to empower success in their roles, fostering superior customer experiences and sales performance.➤ Conducted small instructor-led group sessions for leadership development, fostering a collaborative learning environment and honing essential leadership skills.➤ Collaborated with Directors and District Managers to build training plans driving market success and improving key performance metrics.➤ Co-created the "Day in the Life of a Senior Trainer" mentorship program, fostering T-Mobile's values of Never Stop Growing.

Greater Minneapolis-St. Paul Area

➤ Championed employee development through mentorship, leadership culture trainings, and the Career Advantage Development Program.➤ Actively participated in multiple yearly training mentorships, oversaw the new hire certification process for 32 stores, presented best practices for new hire training at regional conference to over 2,000 attendees. ➤ Improved statewide customer experience by designing and implementing a sales re-certification training for the market, elevating Net Promoter Scores by 9% across the state.

La Grange, Ky

➤ Retail Manager overseeing operations, including hiring, training, marketing, and ensuring successful store performance.➤ Top 20% in individual sales with exceptional up-sell rates; Achieved 78% Net Promoter Scores and near-perfect secret shop results.➤ Expert in training new staff, enhancing sales processes, and coaching for continuous improvement.

Louisville, Ky

➤ Ranked 2nd in district sales, achieving nearly $3M annual volume, surpassing prior fiscal year by 75% in luxury categories.➤ Developed, motivated, and guided consultants based on individual talent assessments.

Louisville, Ky

➤ Revived lost clientele, boosting business by 20% in initial three months.➤ Maintained top district position, achieving 23% business growth over the previous year.➤ Oversaw daily operations encompassing client engagement, sales, inventory, training, and merchandising.

Burnsville, Mn

➤ Recruited and trained 65 holiday associates, focusing on selling techniques and visual standards.➤ Oversaw brand consistency, visual execution, and customer service; managed a team of 20 for visual implementation.

Winona, Mn

➤ Managed daily store operations, including hiring, training, and decision-making for staff.➤ Oversaw sales targets, achieving a 45% increase in business over planned sales for the fiscal year.➤ Recruited, trained, and promoted talent for long-term roles; facilitated promotions to key managerial and corporate positions within the organization.