👩‍💻 Nikki Read Email & Phone Number

Phoenix, Az, Us

*Advocated for and established ongoing field studies for generative and evaluative research; Conducted user interviews and testing to determine client needs.**Deliverables: Personas, user experience maps and flows, use case scenarios, etc.--Result: Alignment of product team on user’s top tasks; influencing company & UX strategy.*Development of online payments system utilizing collaborative approach to complex platform problem-solving with Product Owners, Managers, and Engineering.**Deliverables: Low fidelity mocks --> Prototypes, Usability Testing--Result: Increased payment collection to clinics by up to 48%/month.*Led execution of design projects such as Patient Portal through early communication and story mapping for stakeholder alignment. **Deliverables: Low fidelity mocks --> prototypes, user interviews, usability testing--Result: Design usability tested and refinement ready 7 months earlier than anticipated.*Initiated awareness in company of WCAG AA standards, A11Y, and accessibility needs.--Result: Updates of vetting process for components in design system with collaboration between Design, QA, and Engineering.

Brighton, Colorado, Us

*Determine problems and iterate solutions for human related pain and dysfunction*Analyze solutions in real-time and alter plan of care as necessary for optimal patient outcome*Education to patients and family regarding safe movement methods as well as recommending personal and household products to improve ability to return home independently*Collaboration with all healthcare providers (MD, RN, OT, ST, CM, CNA) to provide the best care and options for the patient/family post discharge

Brighton, Colorado, Us

*Identification of outdated post-op PT protocols and developed 2 new rotator cuff post operative protocols, TSA protocol, and RTSA protocols using up-to-date research in order to optimize patient/user outcomes*Developed individualized treatment plans to engage, educate, and improve patients and symptoms*Analyzed functional movement challenges of patients and proposed solutions to decrease pain and dysfunction*Facilitated improvements in user paperwork to ease patient onboarding

*End to end squarespace web design utilizing user journeys, competitive analysis, and ongoing google analytics. --Result: 100% year/year increase in website traffic.*Site changes based on data analysis improved direct client scheduling by 300% in 1 week.

*User Experience Consultant for transition from web to app resulting in improved user experience and decreased app abandonment

*Visual redesign and improved UX/UI of website, utilizing user personas and user research.--Result: Within 2 months, resulted in 465% increase in page views, including +215% unique visitors.

Berlin, Berlin, De

*UX research and design project with mentor to create a telehealth app. Methods included user interviews, personas, testing, journey maps, site maps, wireframes, user flows, a style guide, and a clickable prototype*UI project (mentored) for a mobile-first real estate app including creation of iconography, selection of typography, and development of style guide

Greenwood Village, Co, Us

*Adaptation to multiple healthcare settings (OP, IP, ARF, SNF, LTAC, LTC)*Consistent with clear communication to staff members in order to improve patient outcomes*Flexibility for learning various documentation/EMR platforms*Creativity of treatment to maintain patient connection with varying cognitive abilities and physical states

Cottonwood Heights, Utah, Us

*Flexibility with per diem & contract scheduling*Efficient in ability to learn multiple documentation/EMR systems

Elkhorn, Ne, Us

*Management of high-volume caseload at Kaiser Permanente (7 month contract with extension offered)*Directed ACL and TKA classes to ensure optimal patient outcome and return to function *Developed strengthening and life-lengthening plans of care for patients at Brookdale Senior Center *Adaptation to daily changes in PT environment (home health, assisted living, skilled nursing facility, and outpatient) requiring flexibility, delegation, use of varying EMR platforms, and daily communication with physician’s offices

Aspen, Co, Us

*Assessment of inpatient and outpatient orthopedic concerns of highly motivated patients during ski season*Assuaged fears of patients injured on vacation by ensuring understanding of condition and rehabilitation/treatment progression at home*Screened patients in the on-mountain emergency department and evaluated their ability to return home; communicating recommendations to staff and ED physicians.*Determined need for, distributed, and trained patients on appropriate assistive devices to assist patients to return home (taking into account winter weather, planes, trains, automobiles) post injury/surgery

Aurora, Co, Us

*Established Trigger Point Dry Needling as valid treatment within the UCH-MHS community; designed and created written copy for consent form.*Influenced purchasing decisions*Maximized education of physical therapy students by volunteering as Clinical Instructor, while continuing to monitor and improve patient quality of care*Selected to contract at Olympic Training Center to provide international level of care to athletes, utilized teamwork skills to provide multidisciplinary care to athletes with all sports medicine clinicians.

*Established new clinic location; trained and oriented new clinic employees while bolstering clinic as a community necessity through marketing meetings*Developed company’s ability to perform as international medical provider through extensive national and international sports medicine coverage.

Certificate In Ux Design, Ux

Doctor Of Physical Therapy, Physical Therapy/Therapist

Bachelor Of Science (B.S.), Athletic Training/Trainer