The main duty I carried out was to work on multiple PPI projects for Lloyds Banking Group and the Financial Ombudsman Service. I had to investigate and resolve regulated advice complaints in relation to Insurance in compliance with Group Complaint Handling Policy (GCHP) and FSA rules. This was achieved by complying with complaints handling policy, training and competency schemes. I was responsible to manage my own work load and understand the necessity to priorities certain tasks over others whilst still maintaining my day to day duties. I has to maintain a high work load with efficacy and accuracy, key attributes I believe to be transferable to any job or role.

As a checkout operator, my main duties included serving customers as efficiently as possible, but serving a customer to Asda standards was essential. Greeting them with a smile, politely asking them if they require help with their packing, and then proceeding with the transaction. Furthermore, I was also required to work the Kiosk which involved conversing with customers and dealing with queries linked to; the Lottery, tobacco and cigarettes and PayPoint.During other times at Asda, I sometimes work on the Bakery department where by I am required to keep the shelves stocked at all times, ensuring delivery is promptly put out and rotation of stock is essential. Furthermore, dealing with customer queries is an integral part of the job, and ensuring a customers question is always answered, even if I do not know the answer, I would make sure that I definitely find out for them.

One main duty of my internship was to balance accounts to ensure the accuracy for the client(s). Towards the end of the internship I was able to successfully complete VAT returns as well as preparing invoices for the Inland Revenue. On a day-to-day basis I was using Sage Line 50 package to assist me with my work. I also briefly learnt about the payroll system and how it works which was demonstrated to me by the Head of Accounts.

As a safety steward, I was responsible the safety of many spectators who were situated in the section of which I was working on. This was a very tough, but rewarding position. I was responsible for dealing with any customer queries, and during the time of the Olympics, there was many different questions that were being asked to me. So being taught on how to deal with these questions was essential, and I felt it was very rewarding answering a question to a spectator who wanted to know a piece of information. Furthermore, before and after every event, a sweep of all the seats the venue was required, to check for any broken seats, or any lost property which would then have to be reported to any senior members. Working on the turnstiles of venues was crucial, as we as the stewards are the first contact of all the spectators. This role included checking tickets and showing them which direction to go in order to get to their designated seats. Furthermore, bag checks in certain venues was required, this meant checking in a random order, whereby spectators would be picked to open their bags so a thorough check of their possessions could be carried out. Any prohibited items from the venue would be immediately confiscated.

Working on the footwear department, it was my responsibility to ensure all customers were acknowledged if not seen to within two minutes of arrival. Furthermore, dealing with customer queries was essential and looking in the stockroom for their requests of size in a specific shoe type. If the pair of shoes they were looking for was not currently in stock, it was crucial that they were offered alternatives as well as directing them to the company website where they could make the purchase as more sizes and styles were available.At the end of a working day, the shop floor needed to be tidied and made ready for trading for the following day, this procedure included ensuring all display stands were fully stocked with a right shoe, and all laces were tucked into the shoe itself which prevented displays looking messy.Also, working on the footwear department, I was required to push sales of special offer socks at the time, this was a staff incentive and more socks sold meant higher bonuses. Finally, during busy times in the store which were mainly weekends, I was responsible for leaving the footwear department to work on the tills, where customers who were waiting for over 4 minutes could be served as quickly as possible. This could only be carried out, if there were enough members remaining on the footwear department.