Nik Umrani Email & Phone Number

Boynton Beach, Fl, Us

Conshohocken, Pa, Us

Responsible for developing and executing the company’s global information technology strategy to enable business objectives, operations, and profitable growth.

Miami, Florida, Us

Philadelphia, Pa, Us

Strategy and delivery of next generation Billing & Finance systems transformation to support over 28 million customers relationships generating over $40B revenue. Focused on enhancing customer experience on every interaction with Comcast. Delivered solutions to address Payments, Cash Mgmt, GL, Revenue Mgmt, Billing Ops, Bill Rendering, Financial Reporting, Care, and Collections across Xfinity Mobile, Cable, and wifi.

Boca Raton, Florida, Us

Tasked with developing and executing the company’s information technology delivery strategy to support corporate objectives generating over $4B revenue across Residential, SMB, Commercial, and Home Health businesses. Lead 350 person organization to deliver transformational solutions across Marketing, Sales, Ordering, Provisioning, Billing, Dispatch, Repair, Care, and Collections.

Basking Ridge, Nj, Us

Led global network system strategy, program, architecture, QA, and Lean Six Sigma. Directed a 900+ person, $217M program with $277M in year benefit and $475M enabled revenue to deliver system solutions for Network inventory consolidation, IP convergence, fiber-to-cell deployment, and Ethernet for wholesale markets across Network Management organizations

Basking Ridge, Nj, Us

Directed a 100-person effort to develop and implement process simplification and system solutions to enhance customer experience while reducing service delivery costs. Delivered solutions for automated VoIP provisioning, enhanced Ethernet, and common request management system.

Basking Ridge, Nj, Us

Led 550-person organization across seven customer care centers to support over $2.4B revenue across New York, New Jersey, Pennsylvania, and Delaware. Oversaw provisioning and billing of high- and low-capacity telecom products, including Ethernet, SONET, TLS, POTS, Centrex, and ISDN

Basking Ridge, Nj, Us

Led a $127M program and a 200-person Care and systems organization to support Wholesale customers across North America. Grew self-service by 80% in three years. Improved organizational efficiency by 68%, streamlined headcount per function from 10 to 2.6, reduced mean time to resolution from 9.1 to 2.9 days, and eliminated penalty payouts from $1.14M to $0

Basking Ridge, Nj, Us

Led a team of 95 to manage IT operations, desktop support, change controls, and systems availability. Managed data center operations for 550 Intel servers and 4,000 desktops. Standardized monitoring toolsets and eliminated network and data center gaps. Reduced critical outages by 22.49%, and average mean time to repair by 24 minutes.

Basking Ridge, Nj, Us

Led a 200-person organization and $40M operating budget for design, development, and delivery of retail web solutions, enabling complete online service capabilities, including online ordering, flow-through, bill review and payment, BroadVision, one-to-one marketing, and personalization. Established infrastructure and sales service platform; provided architecture support. Implemented retail web platform to target 25M potential customers. Delivered 60 production releases on time, under budget with 99.9% availability.

Master Of Science (Ms), Computer And Information Sciences

Master Of Business Administration (Mba), Marketing & Finance

Bachelor Of Engineering (B.E.), Computer Engineering