Nikunj Thakkar Email & Phone Number

Karnataka, India

Projects:US-based SaaS Firm Successfully conducted market research and crafted a product roadmap for the MVP of a new product line, laying the groundwork for development and ensuring a strategic approach to market entry.Canadian University Careers Services Portal Currently leading the conceptualization and development of a careers services portal aimed at enhancing student and alumni engagement. Overseeing a team of freelancers and consultants to ensure the portal meets comprehensive stakeholder needs.UK-based Fintech Firm GTM Strategy Directing the go-to-market strategy for a UK-based fintech firm's entry into the Indian market. Responsibilities include overseeing website redesign, establishing a content strategy, coordinating PR activities, and other marketing efforts to secure a robust market introduction.B2B SaaS Startup - Head of GTM StrategyAs the Head of GTM Strategy for a B2B SaaS startup, I focus on developing and executing detailed go-to-market plans. My work includes conducting market analysis, defining product positioning, outlining sales strategies, and leading customer acquisition efforts to encourage product adoption and drive business growth.

Bengaluru, In

At Entrepreneur's Cafe, I lead our mission to create a vibrant community for entrepreneurs, innovators, and go-getters. Through our engaging podcasts, insightful meetups, and dynamic events, we bring together industry leaders and budding entrepreneurs to share their journeys, challenges, and successes.My role involves:► Hosting and moderating podcast episodes featuring inspiring SaaS founders and industry experts.Organizing and facilitating events and meetups that provide valuable networking opportunities and actionable insights.► Building and nurturing a community where members can connect, collaborate, and grow.► Curating content and resources to support entrepreneurs at every stage of their journey.Join us at Entrepreneur's Cafe, where we brew success, one conversation at a time.

Austin, Texas, Us

● Heading the Contacto Product, an Omnichannel Contact Center Solution that forms a key part of Plivo's B2B SaaS offerings in their solutions business line.● Responsible for defining and managing both short-term and long-term product roadmaps, ensuring efficient execution and delivery.● Led the successful migration of an agent desktop application to a more efficient web-based platform.● Quickly integrated Knowledgebase capabilities into the system by leveraging open-source projects.● Undertook extensive market research to explore AI capabilities and applicable use cases specifically in the Contact Center domain.● Implemented Conversational AI to optimize the response process to frequent queries, significantly reducing the time and effort required by human agents.● Actively involved in the recruitment process, conducting interviews for Product Manager, Senior Product Manager, and Business Analyst roles to expand the Plivo team.

San Jose, Ca, Us

San Jose, Ca, Us

● Whatfix is amongst the top 50 fastest growing SaaS companies in the world as well as Top 20 B2B Tech Companies in San Jose● Owned Product Roadmap for Analytics Pod (Team of 20: Engineering 12, QA - 3, UX - 2, UI -3)● Overlooked implementation of in-house built analytics platform that reduced analytics SLA from 14 hours to Near Real-time (<30 mins)● Led migration for 600+ enterprise customers from legacy analytics solution to in-house built advancedanalytics solution● Delivered major features which directly translated in bettering key Business Objectives of Improvingsales closure, customer satisfaction and feature adoption● Conceptualised a new product line and currently doing PoC with few major customers● Identified feature-user persona fit, prioritised roadmap based on targeted user persona to aligncompany’s overall vision● Liaised with various internal and external stakeholders to understand customer needs to improve teamKPIs● Biweekly interaction with Leadership, Sales, Customer Success, Product Marketing and Partnershipteam to understand what’s working, what’s not working and what needs improvement● Customer discoveries and pre-sales demos to Enterprise/Fortune 500 customers primarily in NorthAmerican and EU Markets

Ahmadabad, In

DataOne Innovation Labs - A Company founded in March, 2016 with an aim to create range of products to help enterprises move faster with Big Data. My role as CEO is more of a Chief Everything Officer. I do following activities on a day-to-day basis and constantly looking for people who are good at it and wants be part of this journey.- Hiring, training, grooming and motivating team members- Business Development- Marketing and Lead Generation- Social Media- Email Marketing- Blogging- Resource Planning and Management- Making sure of Customer Satisfaction

Gandhinagar, Gujarat, In

DAIICT Alumni Association is established to strengthen relationship between alumni and the institute.

Jersey City, New Jersey, Us

- Design and Implementation of accessible big data storage products based on Hadoop Eco-system. - Implementing and managing scalable, complex mission critical applications which requires high performance and availability- Recently worked on creating custom Ambari stack. Goal is automated deployment and management of services (start, stop, configure, scale)- Designed and implemented scaled down version of Data retention system (serving telcos from across the world) for clients with budget constraints (local/regional CSPs) without dependency of Hadoop and Cloudera - Worked with remote team (Switzerland and USA) and converted business requirements to production ready features following Agile processes and rapid development- Participated in POCs related to Apache Ambari, Apache Drill and Apache Phoenix which are now part of production- Owned and delivered end-to-end features

Jersey City, New Jersey, Us

As a DevOps Intern, worked on prototype to production cycle. Some of tools and technologies on which I worked upon during this period includes :- AngularJS- Django- Dropbox API- LinkedIn API- Ansible, nginx, uwsgi- Log monitoring tools- Analytics tools- Docker- Nltk & Scikit-learn libraries ( for machine learning and Natural language processing)- TextBlobOther learning during this period includes :- Agile practices (Worked as a part of Scrum team, knows about Extreme Programming and Kanban development)- Rapid development - Weekly or 10 days releases- Client interaction- Deployment automation using Ansible- Writing unit tests (Knows about TDD and BDD)- Successfully implemented Machine learning and Natural Language processing tasks- Monitoring and Analysis using tools such as PSDash and splunk

Mountain View, Ca, Us

As a part of Google Summer of Code 2013, Designed and Implemented Apache Cassandra Based NoSQL Storage solution for Monitoring System Toolkit - Building monitoring system (http://most.bpi.tuwien.ac.at/) at Vienna University, Austria. - Designing storage strategy for building data streams (energy use, occupancy, comfort, etc.)- Data Migration from MySQL to Apache Cassandra- Storing time-series based sensor data- Supporting point and range queries for stored data- Implemented algorithms for Persistence validation and Periodic value generation to carry out further analysis.

Bangalore, Karnataka, In

Master Of Science (M.Sc.), Information Technology

Bachelor Of Computer Application, Information Technology