Alexander Demidov Email & Phone Number

Russia

Moscow, Russia

Overseeing the product component of internal services

Employment History- Developed comprehensive systems for configuring, prioritizing, and personalizing communications within the seller’s portal. This included onboarding widgets, contextual guidance, targeted recommendations, and customer satisfaction surveys.- Designed a comprehensive onboarding journey that encompassed the entire customer lifecycle, from landing pages to fraud monitoring, registration, account setup, and the first sale.- Implemented strategies to identify and retain sellers at risk of early churn, resulting in a 25% reduction in churn among at-risk sellers.- Modeled growth trajectories for sellers to enhance sales performance across new cohorts.- Automated support and engagement processes through the integration of Customer Relationship Management (CRM) tools.- Enhanced revenue from marketing tools by refining targeting within recommendations, resulting in a 10% increase in conversion rates across all stages of the primary funnel on a yearly basis.Career Highlights- Achieved a 30% reduction in operational expenses (OPEX) for development and design.- Increased conversion rates across all stages of the primary funnel by 10% annually.- Reduced churn among at-risk sellers by 25%.

Moscow, Russia

Employment History- Developed a recommendation and contextual assistance service based on real-time user assessment, classification, and analytics within the product.- Established a structured hierarchy for support classifications.- Implemented a system to evaluate optimal combinations of assistance types and content within the user interface.- Implemented proactive help solutions to significantly reduce first-line support contact.Career Highlights- Implemented cost-saving measures that resulted in annual cost avoidance of 180 million rubles in first-line support.- Enhanced the user experience and reduced churn by 20% within the logistics funnel.- Generated 213 million rubles annually in advertising revenue through targeted paid features for merchants.

Samara, Russia

Employment History- Spearheaded mobile application growth initiatives, with a specific focus on enhancing user engagement and retention.- Orchestrated application store optimization (ASO) and localization efforts across seven countries.- Developed comprehensive strategies for in-app purchases and upselling premium features.- Constructed marketing sections and loyalty programs to augment user engagement.- Implemented tailored adaptation and growth programs for sellers.- Integrated order processing and payment modules with Square and Stripe.Career Highlights (Year-over-Year)- Enhanced the conversion rate to installs by 15 percentage points.- Amplified the registration flow conversion rate by 7 percentage points.- Elevated the conversion rate to paid accounts by 5 percentage points.- Decreased the churn rate by 4 percentage points.- Achieved a remarkable 40% growth in average revenue per user (ARPU).

Moscow, Russia

Employment History- Spearheaded high-volume infrastructure projects within the business-to-government (B2G) sector.- Orchestrated business communications with partners and government contractors.- Implemented public relations initiatives and qualitative research to support project objectives.- Oversaw budgeting and staffing for contractor teams.- Developed risk management strategies and business models to optimize project outcomes.- Monitored and enhanced enterprise performance metrics to ensure efficiency and growth.Career Highlights- Successfully managed up to 20 concurrent projects across three districts within the Moscow region.- Generated annual revenue exceeding 720 million rubles, exhibiting a 60% year-over-year growth rate.

Moscow, Russia

Employment History- Spearheaded full-cycle operations for a jewelry company, encompassing design, production, and delivery.- Orchestrated design and 3D modeling processes, ensuring innovation and alignment with market trends.- Implemented stringent quality control measures and developed each stage of the production pipeline.- Oversaw the procurement of precious stones and raw materials to maintain consistent quality.- Expanded sales networks across Russia, Europe, and Asia.- Conducted market and competitor analysis to adapt the company to evolving industry dynamics.Career Highlights- Established an in-house design bureau and prototyping department utilizing Solidworks technology.- Generated over $1 million in gross merchandise volume annually.