Managed the implementation of various fund launches on multiple front office systems.

Successfully managed a legacy Entitlement Management System migration to a new Entitlement system.

Solution Consultant•Managing an application and database upgrade initiative for a business-critical, major application used by over 12 sites at Exelon. Worked with key stakeholders and SMEs to define solution alternatives.

• Successfully managed multiple customer online digital experience projects for the Chase Credit card line of business (LOB). Engaged with project sponsors, product owners, and other business units on delivery of new features and enhancements to the card member website (Chase.com) and the Chase Mobile App• Ensured all changes to the credit card customer experience across all digital channels are beneficial to the customer and ultimately improve their digital (online or mobile) experience resulting in increased revenue and reduction in call volume.• Managed ADA compliance for the consumer card LOB to ensure that WCAG requirements were met by third party vendors. Managed 7 vendors who were hosting Chase branded, customer facing sites.

•Defined detailed business requirements for an end-to-end enterprise wide .Net application using waterfall methodology. Led the effort to successfully manage requirements for an entire department to be migrated from Salesforce to the internal .Net application.

•Successfully implemented a standardized enterprise release management process, for efficient management of application production releases for business critical applications which impacted multiple major business stakeholders, resulting in operational efficiency and reduced complexity.

•Defined business requirements for an enterprise financial chargeback, reporting and allocation application supporting 70 business units and covering approximately $10 million in information technology (IT) costs and budget allocations. Led the cross functional initiative.

•Defined functional design specifications for a business critical sales and service order processing application used by an over 15,000 sales and service force and impacting approximately $1.2 million (75%) of equipment revenues. Used Agile methodology.

•Implemented a centralized business engagement process for delivering technology solutions of varying complexity and scope for multiple business partners. •Successfully implemented a complex technology integration project impacting multiple legacy applications and branch systems and having a significant systemic risk. Extensively used Waterfall methodology, Six Sigma change process and integrated release management process.

Lead Business Analyst, Chase Card Services June 2004 – December 2005•Successfully led multiple, cross functional business requirements definition initiatives for major, business critical, complex enterprise applications with a significant bottom line impact. Extensively used Business Process Re-engineering (BPR) for requirements definition.

•Successfully integrated strategic portfolios impacting operational efficiency and profitability into a major investment support application processing complex, multi-currency investments.

•Successfully implemented enterprise-wide Web Collaboration technology resulting in cost savings of $1.5 million. Evaluated multiple applications from leading technology vendors.•Successfully managed a Proof of Concept program for the definition of Enterprise Web Architecture with preliminary cost savings of approximately $20 million. Collaborated with Fortune 500 technology vendors to evaluate platforms and products.