Nikhil Varghese Email & Phone Number

Sydney, Nsw, Au

Sydney & Abu Dhabi

The Cloud is a platform that optimizes underutilized kitchen spaces, helping restaurants improve efficiency while reducing their carbon footprint through innovative strategies and sustainable partnerships.After securing $10M in Series A funding, I was hired to lead The Cloud's expansion into new markets. Success in this role was critical to raising further capital, accelerating our product roadmap, and driving global expansion.As one of the initial team members, I was responsible for developing the go-to-market strategy, identifying key opportunities, creating financial models, conducting competitor analysis, building strategic partnerships, and assembling a high-performing team.Key Initiatives:♦ Built a High-Performing Team: Established a team of 20+ across growth, sales, and marketing, fostering a culture focused on performance, recognition, growth, and care.♦ Exceeded Growth Targets: Achieved substantial increases in revenue, EBITDA, kitchen onboarding, and user acquisition, surpassing all initial targets and proving our model's viability.♦ Expanded Market Presence: Successfully launched in multiple key markets, securing partnerships with top-tier kitchen operators and leading restaurants across the region.♦ Developed Sustainable Growth Strategies: Implemented initiatives that reduced operational costs and the carbon footprint of host kitchens while increasing kitchen utilization and customer satisfaction.♦ Strengthened Brand Positioning: Launched innovative marketing campaigns that boosted brand awareness and emphasized our commitment to efficiency and sustainability, resulting in higher engagement and customer loyalty.♦ Assisted In Fundraising: Played a key role in preparing for subsequent funding rounds by providing critical insights, supporting investor relations, and demonstrating the company’s market potential and growth trajectory.

Dubai, United Arab Emirates

Zomato (NSE: ZOMATO) is a leading online delivery platform, offering customers access to various restaurants & groceries while providing businesses with tools to grow their reach and operations.Promoted to the role of Growth Head during a pivotal time when the industry was grappling with the impact of the COVID-19 pandemic. Key Initiatives:♦ Led Growth and Marketing Strategies: Developed and executed comprehensive growth and marketing strategies that enhanced Zomato's market presence in Abu Dhabi and Al Ain, ensuring sustained engagement and revenue growth during a volatile period.♦ Managed Sales and Account Management: Managed the sales and account management teams, establishing strategic partnerships with a vast network of local restaurants. These efforts were pivotal in expanding our client base and deepening relationships with key partners.♦ Managed Ads Billing: Oversaw the Ads Billing operations, ensuring accurate billing, optimizing ad spend, and maximizing ROI for partners. Consistently met and exceeded targets, driving significant revenue through effective ad management.♦ Strengthened Strategic Partnerships: Maintained strategic relationships with financial institutions, media agencies, and corporations. These partnerships were instrumental in enhancing customer loyalty, optimizing payment solutions, and opening new avenues for collaboration.♦ Executed Loyalty Programs: Oversaw the execution of loyalty programs and issuer campaigns, ensuring seamless delivery and high customer satisfaction.

Abu Dhabi, Abu Dhabi, United Arab Emirates

In my role as the Head of Account Management at Zomato, I was responsible for overseeing the relationships and performance of our most critical partners. Leading a team dedicated to client success, I ensured that our restaurant partners maximized their growth and revenue opportunities through our platform.Key Initiatives:♦ Optimized Partner Performance: Developed and implemented strategies that enhanced the performance of key restaurant partners, focusing on increasing order volume, improving customer satisfaction, and driving repeat business.♦ Strengthened Client Relationships: Build strong relationships with top-tier restaurant partners. This included regular performance reviews and the introduction of tailored solutions to meet specific business goals.♦ Managed a High-Performing Team: Led and developed a team of account managers, fostering a culture of collaboration, performance excellence, and continuous improvement to ensure top-tier service delivery to our partners.♦ Collaborated on Product Development: Worked closely with the product and tech teams to ensure that new features and updates were aligned with partner needs, leading to higher adoption rates and better integration of our platform within partner operations.♦ Drove Revenue Growth: Played a crucial role in driving revenue growth by identifying upsell opportunities, negotiating contract renewals, and ensuring our partners leveraged all available Zomato services to maximize their returns.

Abu Dhabi, United Arab Emirates

Promoted as a Key Account Manager, I managed relationships with some of the platform's most strategic and high-value restaurant partners. Key Initiatives:♦ Managed Strategic Accounts: Oversaw a portfolio of high-value restaurant partners, ensuring continued success on the Zomato platform by providing tailored support and strategic guidance.♦ Enhanced Partner Engagement: Built solid and trust-based relationships with key accounts, regularly meeting with stakeholders to review performance, address challenges, and identify growth opportunities.♦ Optimized Partner Performance: Analyzed partner performance data to identify areas for improvement, providing actionable insights that helped increase order volume, customer satisfaction, and overall business efficiency.♦ Negotiated Contracts: Successfully negotiated contract renewals and upsells, ensuring that partners continued to benefit from Zomato's offerings while contributing to the company's revenue growth.♦ Cross-functional collaboration: Worked closely with internal teams, including marketing, product, and customer support, to ensure that partners received comprehensive support.

Abu Dhabi, United Arab Emirates

Hired during the initial launch phase of Zomato UAE, I managed a diverse portfolio of restaurant partners, helping them optimize their presence on the platform and drive business growth through effective account management and sales strategies.Key Initiatives:♦ Managed Partner Relationships: Handled a portfolio of restaurant partners, providing regular support and strategic guidance to help them maximize their performance on the Zomato platform and achieve their business goals.♦ Drove Sales Growth: Played a crucial role in driving sales for new acquisitions and upselling Zomato’s premium services and promotional packages to restaurant partners, contributing to increased revenue for both the partners and the company.♦ Improved Partner Visibility: Worked with partners to implement marketing and sales strategies that increased their visibility on Zomato, driving higher engagement, order volume, and customer satisfaction.♦ Resolved Operational Issues: Acted as the primary point of contact for partners, swiftly addressing and resolving operational challenges to ensure seamless service and maintain high partner satisfaction levels.

India

Uber (NYSE: UBER) is a global ridesharing platform that connects riders with drivers through a seamless, user-friendly app, revolutionizing urban transportation.Hired during the initial phase of Uber's launch in India, gained skills in driving early growth and establishing the platform in new markets.Key Initiatives:♦ Executed Exclusivity Program: Targeted city and aggregator rider partners, successfully breaking exclusivity agreements and onboarding the first 50 partners to launch cities through strategic bonuses and referrals.♦ Developed B2B Partnerships: Executed 40+ B2B tie-ups with corporates, events, and restaurants to increase monthly fixed rides, driving consistent revenue growth by identifying leads and negotiating deals.♦ Negotiated Strategic Partnerships: Secured partnerships with major B2B events like Gujarat Global Switch Expo and United Way, Baroda, significantly increasing application sign-ups and platform engagement.♦ Optimized Sales Funnel: Enhanced conversion rates and CLV in West Mumbai by refining the sales process, leading to improved performance metrics.♦ Analyzed Competitor Strategies: Monitored and countered competitor activities, contributing to a notable increase in market share.

Master Of Business Administration - Mba, International Business & Finance, Wam Of 87.5

Activities and Societies: Awarded Academic Excellence Scholarship

Bachelor’S Degree, Engineering