Nikya Edwards Email & Phone Number

• Review, analyze, and assist members with budgeting health expenses within network of care coverage aout-of-network care coverage.• Main point of contact for members to discuss their insurance plan and current benefits.• Provide financial reports that educate members on gaps in their health care coverage and assist inclosing gaps.• Assist 800+ members with claims, authorizations, referrals, and budgeting healthcare cost.• Present monthly updates to senior leaders to help them make the appropriate business decisions.• Facilitate onboarding sessions to improve peers' business acumen.

Conshohocken, Pa

• Maintained records of patient care, condition, progress, and problems to report and discussedobservations with supervisor.• Accompanied client to doctors' offices or on other trips outside the home, providing transportation,assistance, and companionship.• Provided patients and families with emotional support and instruction in areas such as caring forinfants, preparing healthy meals, living independently, or adapting to a disability or illness.

King Of Prussia, Pennsylvania, United States

• Managed inbound and outbound call volumes in a timely manner.• leader in overall inbound client calls with excellent AHT scores and dedication to FCR dependent onclient need and issue.• Identified client needs, analyzed information and requests, researched every issue, and providedsolutions and or alternatives.• Maintained and understood the importance of dealing with confidential information.

Abington, Pa

• Onboarded and managed 10+ employees in the membership department.• Liaison between billing and membership department to ensure the customers financial needs are met.• Analyze customers income and health care coverage to determine their eligibility for a discount or free membership.

Minor, Adult Organization Development

Students enrolled into the Adult Organization Development (AOD ) program become skilled facilitators teaching adults in a professional.

Bachelor'S Degree, Public Health

Students enrolled into the College of Public Health aspires to address the needs of the vulnerable population by promoting healthy living..