-Provided expert application support for Point of Sales (POS) Systems, ensuring uninterrupted operations and minimal downtime.-Involved in the successful migration of retail in-house applications to Oracle NetSuite, coordinating with stakeholders to ensure a smooth transition.-Supervised monthly employee work hour entry, attendance, and leave requests, maintaining accuracy and compliance with organizational policies.-Configured a variety of PLU weighing scale machines to meet specific business requirements, ensuring optimal performance and compatibility.-Supported procurement systems and ground stock taking systems, including helpdesk assistance for users and proactive maintenance to optimize system functionality.-Conducted thorough verification of electronic shelf labels (ESL) compliance, ensuring accuracy and adherence to regulatory standards.

-Spearheaded the development and delivery of Microsoft Power BI reports and dashboards, providing valuable insights to stakeholders and enhancing decision-making processes.-Managed ERP user administration using Symphony G.O.L.D Retail, ensuring smooth user access and security protocols adherence.-Successfully implemented and contributed to the restructuring of ERP merchandise structure, enhancing system efficiency and optimizing inventory management processes.-Provided timely support for the delivery of ERP solution modules and patches, encompassing analysis, implementation, integration, testing, deployment, and ongoing support to ensure seamless operations.

-Collaborated with Tokyo head office members to conduct market surveys for new business opportunities, providing valuable insights and recommendations for market entry strategies.-Organized all logistics and arrangements for vendors' market visits, ensuring smooth coordination and maximum efficiency during on-site evaluations and meetings.-Actively participated in client meetings, facilitating discussions and presentations to address client needs and provide tailored solutions.-Managed sales records on a monthly basis, performing calculations and checks to ensure accuracy and compliance with company standards and regulations.-Coordinated appointments with government administrations, fostering positive relationships and ensuring compliance with regulatory requirements for business operations.

-Developed comprehensive reports using SAP Crystal Reports 2013, providing detailed insights into key business metrics and facilitating informed decision-making.-Utilized QlikView and VPN client to extract day-by-day data from the ERP Database, ensuring access to real-time information for analysis and reporting purposes.-Implemented data integration processes by creating SQL Server Integration Services (SSIS) packages to import ERP data into local SQL server databases, streamlining data management and analysis.-Facilitated SAP Crystal Reports 2013 installation and configuration on user PCs, ensuring seamless access to reporting tools and empowering end-users to generate customized reports.

-Resolved day-to-day bugs and errors in Hotelia and iThis (Integrated Total Hospital Information System) applications, ensuring smooth operations and minimal disruptions.-Participated in software development projects for both web and Windows applications, contributing to the design, development, and implementation phases.-Developed reports using Crystal 32 and Crystal 9, providing valuable insights and data visualization for decision-making purposes.-Provided further enhancements of the Medical Record Web Application, overseeing the project lifecycle from planning to execution.-Created comprehensive test plans, designed test cases, executed tests, analyzed results, and tracked progress, ensuring the quality and reliability of software systems.