Cloud Maturity Advisor

InvigorateCloud is an ISO 20K ABAS Certified, Cloud and Digital Transformation Consultancy start-up with it’s presence in Asia-Pacific and South Africa, backed by a group of enthusiast cloud evangelists and creative technologists that are passionate about consulting to understand Customers' business objectives, developing software and deploying it on highly functional, available, scalable, agile, cost-effective and secure cloud platforms. Our AWS and Azure Certified Solutions Architects… Show more InvigorateCloud is an ISO 20K ABAS Certified, Cloud and Digital Transformation Consultancy start-up with it’s presence in Asia-Pacific and South Africa, backed by a group of enthusiast cloud evangelists and creative technologists that are passionate about consulting to understand Customers' business objectives, developing software and deploying it on highly functional, available, scalable, agile, cost-effective and secure cloud platforms. Our AWS and Azure Certified Solutions Architects, Developers, Sys Ops and DevOps Engineers can code Enterprise Customers’ demands and manage their global workloads on Hybrid IT.InvigorateCloud’s technology-agnostic, carrier-neutral, and globally deployable cloud native solutions are purpose-built to fit enterprise business objectives. With a partnership mentality, InvigorateCloud works with clients to meet their business needs and integrate as a true extension of their IT team. Whether the enterprise needs Cloud Advisory, Cloud Migrations, Cloud Integrations, Greenfield Cloud Deployments, Hybrid Cloud Lifecycle Management, Cloud Optimisations; we have it call covered. Show less

As a Senior Cloud Solutions Architect, I have been responsible for evangelizing and strategizing for enterprises cloud adoption to customers' business. Lead cloud computing approach and roadmap development from a technical and business adoption perspective including identification of potential obstacles and solutions regarding the use of cloud computing in a client environment.

Role: Operations ManagerTeam Size: 50 (Offshore)Duration: Since Apr’12 till dateFlexed Accounts Managed: Shell, Philip Morris International, McGraw-Hill Education, Campbell’s Soup, AVIVA, Carlsberg, Frontier Communications, Vodafone, Coca-Cola Enterprises.Accountabilities: - Is accountable for setting up Cloud Managed Services Delivery Center – CCC, working with the Client Team and giving solutions cloud MS delivery model, defining & adopting ITIL v3 processes into CCC… Show more Role: Operations ManagerTeam Size: 50 (Offshore)Duration: Since Apr’12 till dateFlexed Accounts Managed: Shell, Philip Morris International, McGraw-Hill Education, Campbell’s Soup, AVIVA, Carlsberg, Frontier Communications, Vodafone, Coca-Cola Enterprises.Accountabilities: - Is accountable for setting up Cloud Managed Services Delivery Center – CCC, working with the Client Team and giving solutions cloud MS delivery model, defining & adopting ITIL v3 processes into CCC delivery, looking into SLA management & administration. - Demonstrating abilities in handling CSAT management & administration, floor & access management, resource on/off boarding, 24x7 Shift Management and providing a work conducive environment. - Ensured adherence to service quality assurance, conducted tickets & floor audits, handled complaints and formulated procedures & rules. - Playing a key role in facilitating Internal & External Auditors, fulfilling compliance requirements for the CCC Center. Show less

Role: Operations ManagerTeam Size: 60 (Offshore)Duration: Jan’12-Apr’12Flexed Accounts Managed: ArcelorMittal, AkzoNobel, STATSChipPAC, TSL and HanesBrands Inc.Accountabilities: - Was accountable for managing and administering the adherence of agreed SLA and CSAT for all the 5 accounts, ensuring that all deliverables to the customers meet the quality standards, proper communication and quick resolution.- Managed end-to-end Major Incident Management process in Liaising… Show more Role: Operations ManagerTeam Size: 60 (Offshore)Duration: Jan’12-Apr’12Flexed Accounts Managed: ArcelorMittal, AkzoNobel, STATSChipPAC, TSL and HanesBrands Inc.Accountabilities: - Was accountable for managing and administering the adherence of agreed SLA and CSAT for all the 5 accounts, ensuring that all deliverables to the customers meet the quality standards, proper communication and quick resolution.- Managed end-to-end Major Incident Management process in Liaising with the Customer as focal point for all high priority.- Demonstrated abilities in creating, analyzing and publishing various reports to internal & external stakeholders.- Managed facilities & access management, resource on/off boarding, 24x7 Shift Management and providing a work conducive environment. - Ensured adherence to service quality assurance, conducted tickets & floor audits, handled complaints and formulated procedures & rules. - Played a key role in facilitating Internal & External Auditors, fulfilling compliance requirements for the iGCC Center. Show less

Role: Transition Lead & Offshore Delivery Lead (Production Operations)Team Size: 12 (Offshore)Duration: Jun’11-Dec’11Accountabilities: - Had been accountable for monitoring and driving day to day operations & planning allocation/management for production operations tower. - Played a pivotal role in ensuring that all deliverables to the customer meet the quality standards, proper communication and quick resolution. - Demonstrated abilities in conducting periodic reviews… Show more Role: Transition Lead & Offshore Delivery Lead (Production Operations)Team Size: 12 (Offshore)Duration: Jun’11-Dec’11Accountabilities: - Had been accountable for monitoring and driving day to day operations & planning allocation/management for production operations tower. - Played a pivotal role in ensuring that all deliverables to the customer meet the quality standards, proper communication and quick resolution. - Demonstrated abilities in conducting periodic reviews with the team and ensured that the team is trained on all processes and are updated on any new processes or change from time to time; acted as a first point of escalation for all technical and process issues.- Was accountable for identifying technical training requirements for the production operations team, worked with the Service Delivery Manager in developing a training plan. - Instrumental in inducting new team members, ensuring they are coached aptly and evaluated before the hit the production floor, determining workload thresholds & baselines for the resources in scope. - Conducted a review of workload trends, analyzed peaks and forecast to proactively plan, provided technical subject matter expertise wherever / whenever required and performed RCA & MIR for major incidents related to operations, trend analysis. - Compiled the production operation service delivery report, Analyzed SLA, CSAT and productivity trend of the team and work towards mitigating the gaps. Worked on Meet Your People Programme (MYPP).- Led the month end, quarter end & year end support inter BU communications and support model. Show less

Role: Team Lead - Data Center Operations & Batch Scheduling (Production Operations)Team Size: 12 Offshore & 3 OnsiteDuration: Oct'09-Apr’11Accountabilities: - Had been accountable for monitoring and driving day to day operations & planning allocation/management for production operations tower. - Played a pivotal role in ensuring that all deliverables to the customer meet the quality standards, proper communication and quick resolution. - Demonstrated abilities in… Show more Role: Team Lead - Data Center Operations & Batch Scheduling (Production Operations)Team Size: 12 Offshore & 3 OnsiteDuration: Oct'09-Apr’11Accountabilities: - Had been accountable for monitoring and driving day to day operations & planning allocation/management for production operations tower. - Played a pivotal role in ensuring that all deliverables to the customer meet the quality standards, proper communication and quick resolution. - Demonstrated abilities in conducting periodic reviews with the team and ensured that the team is trained on all processes and are updated on any new processes or change from time to time; acted as a first point of escalation for all technical and process issues.- Identified technical training requirements for the production operations team, worked with the Service Delivery Manager in developing a training plan. - Instrumental in inducting new team members, ensuring they are coached aptly and evaluated before the hit the production floor, determining workload thresholds & baselines for the resources in scope. - Conducted a review of workload trends, analyzed peaks and forecast to proactively plan, provided technical subject matter expertise wherever / whenever required and performed RCA & MIR for major incidents related to operations, trend analysis. - Compiled the production operation service delivery report, Analyzed SLA, CSAT and productivity trend of the team and work towards mitigating the gaps. Worked on Meet Your People Programme (MYPP).- Led the month end, quarter end & year end support inter BU communications and support model. Show less

Role: L2 iSeries (AS/400) Environment and Implementation Analyst and AdministratorTeam Size: 2 (Offshore)Duration: May’09-Oct’09Accountabilities: - Provided support and maintained the testing, development & design and support team’s environments. - Played a key role in supporting the SDLC of change implementation from development to production. - Conducted an analysis of issues and change/enhancement requests, prepared technical specifications, estimate planning, coding… Show more Role: L2 iSeries (AS/400) Environment and Implementation Analyst and AdministratorTeam Size: 2 (Offshore)Duration: May’09-Oct’09Accountabilities: - Provided support and maintained the testing, development & design and support team’s environments. - Played a key role in supporting the SDLC of change implementation from development to production. - Conducted an analysis of issues and change/enhancement requests, prepared technical specifications, estimate planning, coding and testing. - Instrumental in reviewing the tasks handled by the other respective team member’s viz. design & development team, testing team, support team, release team, etc. - Gathered hands-on environment and implementation support for past and the ongoing UAT, SIT and releases. Show less

Cogenerate Technologies is a Digital Transformation Consultancy and Service Provider with its presence in Asia-Pacific region, backed by a group of enthusiast and creative technologists of industry repute. Its parent company , Welkin Group, an ISO 9001:2008 certified organisation, is a renowned Telecom and infrastructure service provider operating in India and SAARC countries since last fifteen years. Cogenerate is Welkin Group's ICT venture at the backdrop of the digital transformation era… Show more Cogenerate Technologies is a Digital Transformation Consultancy and Service Provider with its presence in Asia-Pacific region, backed by a group of enthusiast and creative technologists of industry repute. Its parent company , Welkin Group, an ISO 9001:2008 certified organisation, is a renowned Telecom and infrastructure service provider operating in India and SAARC countries since last fifteen years. Cogenerate is Welkin Group's ICT venture at the backdrop of the digital transformation era. With a partnership mentality, we believe in a strong partner ecosystem and mutually inclusive growth. Cogenerate works with clients to meet their business needs by consulting and providing innovative solutions in Cloud Migrations, Greenfield Cloud Deployments, Hybrid Cloud Lifecycle Management, Smart City solutions, process automation, state of art training on Cloud and Digital technologies, virtual Labs and other emerging technologies. At Cogenerate we are passionate about excellence and customer centricity, built on the foundation of trust and integrity by delivering results that endure.https://cogenerate.in Show less

Onsite Experience (Transition): - Operated as a Transition Lead for Transitioning Japan’s largest healthcare account’s Infrastructure Operations (Prod Ops) at Osaka, Japan. - Played a key role in delivering the clients Productions Operations in-scope/out-scope roles and responsibilities simultaneously for their global Operations across their Data Centers. - Successfully planned and led the Planning, KAP, Secondary and Primary Shadow, KT, Go Live and 24x7 Offshore Delivery Team setup… Show more Onsite Experience (Transition): - Operated as a Transition Lead for Transitioning Japan’s largest healthcare account’s Infrastructure Operations (Prod Ops) at Osaka, Japan. - Played a key role in delivering the clients Productions Operations in-scope/out-scope roles and responsibilities simultaneously for their global Operations across their Data Centers. - Successfully planned and led the Planning, KAP, Secondary and Primary Shadow, KT, Go Live and 24x7 Offshore Delivery Team setup at Chennai’s Offshore GCC Delivery Center.Onsite Experience (Transition): - Worked as a Data Center Operations Transition Lead for Transitioning US’s Healthcare Giant’s Infrastructure Operations (Prod Ops & Batch Scheduling) at Chicago, Illinois.USA. Continued to be leading the Team’s Offshore Delivery at Offshore during Steady State.- Owned and delivered Client’s all Prod Ops’ In-scope Out-scope Roles and Responsibilities simultaneously, spreading over multiple locations viz. Americas, LATAM, EMEA, APAC and Australia (Data Centers). - Successful planned and led the Planning, KAP, Secondary and Primary Shadow, KT, Go Live and 24x7 Offshore Delivery Team setup at Pune’s Offshore GCC Delivery Center.Onsite Experience (Transition): - Operated as an iSeries Operations KAP resource for Transitioning US’s IT infrastructure Management Solutions Giant’s iSeries Operations at Omaha, Nebraska. USA.- Demonstrated abilities in handling Batch Job Monitoring/Scheduling, Change Management, Incident Management, Request Fulfillment Process and Problem Management, performance tuning, User Profile Management, Backup monitoring and restoring, IPL Monitoring, QsyOPR MSGQ management , Random system health check ups, disk space monitoring, problem analysis and resolution, problem ticket and CSOs management in depth with all severities.- Successful planned and led the Planning, KAP, Secondary and Primary Shadow, KT, Go Live and 24x7 Offshore Delivery Team setup at Pune Offshore GCC Delivery Center. Show less

Role: Sr. Technical AssociatesTeam Size: 10 OffshoreDuration: Mar’07-Oct’08Accountabilities: - Functioned as an OE Technical Specialist in Wipro Pune, for British Telecom from Mar’07-Oct’08. - Gathered experience across business networks spanning applications and support. involved in creating blue prints for ADSL, SDSL, ethernet, leased line circuit and deliver it to port allocation team for further process and use to deal with the planning team for the proper delivery of… Show more Role: Sr. Technical AssociatesTeam Size: 10 OffshoreDuration: Mar’07-Oct’08Accountabilities: - Functioned as an OE Technical Specialist in Wipro Pune, for British Telecom from Mar’07-Oct’08. - Gathered experience across business networks spanning applications and support. involved in creating blue prints for ADSL, SDSL, ethernet, leased line circuit and deliver it to port allocation team for further process and use to deal with the planning team for the proper delivery of circuit to the customer. - Provided support to the project in service point of view like UAT, ORTs, etc supporting the users and helped them resolve issues. Show less