Leading a global function, managing XX FTEs (XX nationalities) directly & XX FTEs indirectly across 3 regions, accountable for business goals and career growth.Designing the strategy and managing implementation by Ops, Product mgmt., Public Policy & Engg. orgs for major abuse verticals (XX% of overall abuse)Reduced primary Org KPI by 50% YTD & saved $X M OpexAccountable for org long term strategy design and implementation.

Driving the vision for: Process Transformation - Automation firstRe-Designing Google's strategy for customer support through the vision of 'Automation First'. Leading a team of 4 to attain the objective of saving X% of Opex over the next Y years. Responsible for strategy design, program planning, execution and iteration.

Led a turnaround by taking a team which was facing an existential question to a position of critical significance. Managed a team of XX to drive compliance & quality in business operations, process improvement & transformation.Defined the strategic quality vision and completed industry benchmarking and vision formulation for the next X years.

Doing what you do in a 'Start-up': EVERYTHING!!Operations & Strategy Projects (Process and Product):Driver Duty Denials, Customer Cancellations, Fraud & PaymentsProcess Transformation Projects (BPR):Ola Airport Solution, City Operations Transformation (Top 7 cities), Fleet Performance Management - Quality & Customer care transformation

Strategy Consulting: Go-to-Market Strategy, Balanced Scorecard, Industry competitive analysis & Resource planningProcess Consulting/Excellence/Program Management:Transition Management, Benchmarking, Cost to Serve reduction & Value Creation, Automation & Robotics

Operations Strategy & Management:Heading plant operations, Maintenance management, Process improvement, De-bottlenecking, TOC & LSSSupply Chain ManagementSupply chain design, Procurement, Strategic sourcing & 3PLProgram Management:Business Process re-engineering, Change management, Greenfield & Brownfield projectsGeneral Management:Regulatory affairs, Departmental team leading, Safety & Industrial relations