Nilajati Kurniawan Email & Phone Number

Australia

Collaborate with the Sales team to develop a new customer onboarding process.Manage the month-end closing process, ensuring all invoices and payments were reconciled and accurate, resulting in a 99% accuracy rate and timely submission of financial reports to management.Improved customer satisfaction by proactively following up with customers regarding overdue payments and providing personalized payment plans to meet their needs.Achievement:- Implemented new policies and procedures around AR, cash flow and reconciliation processes, reducing average invoice processing time by 20%.

Sydney, New South Wales, Australia

Organise and coordinate office administration and procedures to ensure organisational effectiveness, efficiency, and safety. Responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control, office staff supervision, and task delegation.Achievement:-Successfully re-organise and re-wrote old Induction files, Intranet, and Staff information into a more simple and informative section.- Increase office efficiency by being able to fill in the gap of the roles in another team temporarily, such as Digital Marketing role, Operation role and Data entry role- Updated Policy and Procedure within a few weeks.- Received Award and Recognition in December 2021

Sydney, New South Wales, Australia

Oversee and manage trade activities/inquiries from client, trading desk, sales, middle office, back office, technology team and other business unit. Monitor and analyse the trades from start to finish. Improve business process relating to reduce manual intervention and mitigate system or human errorAchievement• Received a promotion to associate level in 2018• Recognized by Client and management by resolving corporate client issue who was irate concerning service error.• Compiled and created Standard Operating Procedure and bulk request template in IBID/ EURC to simplify more than 20 application requests• Implemented the high successful training and supervision for new team members to perform the role within 2 month. • Initiated and contributed PnL adjustment tool to reduce turnaround time and layer of manual intervention.• Initiated, created and registered an Alteryx flow to retrieve Public holiday weekly.

Sydney, New South Wales, Australia

Managed daily trade processing of more than 85 currency (G10 and Exotic) and settled asper J.P Morgan Global and local governance control; Responsible for full life cycle tradefrom client’s order to settlement); Assisted Trader, Client Service and Trader; SupervisedSydney FX Middle office.Achievement• Successfully assisted migration process from London, New York and Sydney to Mumbai team including a new procedure of communication, synchronisation process, knowledge- sharing and handover process.• Re-mapped and established a new MYR currency settlement process due to overnight local governance control change.

Sydney, New South Wales, Australia

Received, verified, authenticated and distributed the instructions received from client via fax linewith J.P. Morgan Global and Local Authentication Standards; Liaised directly with the Clients forany missing document and requirement; Coordinated, liaised and worked productively with other business unit. Ensures compliance standards are being met across the KYC and AMLAchievement• Involved and contributed process improvement from manual fax received to digital technology which led to eliminate 2 full times role within the team.• Initiated and implemented manual distribution to FX Middle Office team in order to reduce the turnaround time.

Sydney, New South Wales, Australia

Supervised 3 members of custody investigations team (return funds, late settlement claim, and missing cash receipt/payment); Custody Cash reconciliation; Assisted and provided a guidelines for client service to ensure client provide correct information for inbound or outbound fund transfer.Achievement• Achieved 'KUDOS Award for Exceptional Performance' in 2009 for performing workload efficiently in fast-paced and under-pressure environment.• Successfully led FX processing migration from London to Sydney including process mapping, escalation point and standard operating procedure. • As a stretch assignment, undertook the new task of AUSTRACLEAR processing from Treasury Cash Processing unit.

Sydney, New South Wales, Australia

Processed and managed transaction via RTGS and SWIFT; Investigated and resolved transaction anomalies and issues concerning outstanding funds; Prepared Foreign Exchange Contract documentation within the time frame.Achievement• 2006 'GFES Star Award for Exceptional Performance'• Awarded 'International Payment Best Employee' for the April - June quarter of 2005• Acknowledged by management for contribution to planning and implementing User Acceptance Testing on the Foreign Exchange International Payment IT Project particularly identifying and rectifying system and data errors and ensuring the program fully complied with business reporting needs, rules and other processing requirements

Singapore

Responsible for supporting Siemens' business objectives by providing technical expert advice on emerging and innovative product developments emphasizing the company’s commitment to its clients; Analysed and contributed new product functionality and design as defined by Marketing/Product Manager; Developed Project Management Plan, with milestones, standards, resources (staff, budget and manufacturing capacity, and identify key stakeholders for consultancy and governance)Achievement• Acknowledged for consistently completing high-quality high-profile product projects within specified business, functional, budget and deadline • Expanded and led software team from 3 to 15 full time roles• Invited to undertake job 6 months job training at Siemens Hearing R&D at Germany

Master'S Degree, Business/Commerce, General

Bachelor'S Degree, Architectural Engineering