- Act as the main point of contact for clients, ensuring clear communication and understanding of event goals.- Brief and coordinate with vendors and internal teams, ensuring all details are aligned and timelines are met.- Manage real-time updates and issue resolution during events, maintaining smooth operations.- Collect and act on client feedback to continuously improve service quality.- Provide detailed event reports and summaries to stakeholders, highlighting successes and… Show more - Act as the main point of contact for clients, ensuring clear communication and understanding of event goals.- Brief and coordinate with vendors and internal teams, ensuring all details are aligned and timelines are met.- Manage real-time updates and issue resolution during events, maintaining smooth operations.- Collect and act on client feedback to continuously improve service quality.- Provide detailed event reports and summaries to stakeholders, highlighting successes and areas for improvement.- Maintain open communication within the team, fostering collaboration and efficient problem-solving. Show less

As a Customer Relationship Manager in the dental process at Medusind, my key responsibilities included:- Managing and nurturing relationships with dental clients, ensuring their needs and expectations were consistently met or exceeded.- Serving as the primary point of contact for clients, addressing inquiries, resolving issues, and providing guidance on dental process services.- Collaborating with internal teams to ensure seamless service delivery, from billing to patient… Show more As a Customer Relationship Manager in the dental process at Medusind, my key responsibilities included:- Managing and nurturing relationships with dental clients, ensuring their needs and expectations were consistently met or exceeded.- Serving as the primary point of contact for clients, addressing inquiries, resolving issues, and providing guidance on dental process services.- Collaborating with internal teams to ensure seamless service delivery, from billing to patient communications, and improving overall client satisfaction.- Monitoring client accounts and performance metrics to identify areas for improvement and proactively address potential concerns.- Preparing and presenting regular reports on client satisfaction, process efficiency, and service quality to senior management.- Staying informed about industry trends and developments in dental care to provide clients with up-to-date information and recommendations.- Ensuring compliance with company policies and industry regulations related to dental services and customer relationship management. Show less

As a Credit Card Fraud Analyst at Motif Pvt Ltd, my key responsibilities included:- Monitoring and analyzing credit card transactions in real-time to detect and prevent fraudulent activity.- Investigating suspicious transactions by reviewing account details, customer behavior, and transaction patterns.- Collaborating with the fraud prevention team to develop strategies and implement tools for identifying and mitigating fraud risks.- Communicating with customers to verify… Show more As a Credit Card Fraud Analyst at Motif Pvt Ltd, my key responsibilities included:- Monitoring and analyzing credit card transactions in real-time to detect and prevent fraudulent activity.- Investigating suspicious transactions by reviewing account details, customer behavior, and transaction patterns.- Collaborating with the fraud prevention team to develop strategies and implement tools for identifying and mitigating fraud risks.- Communicating with customers to verify transactions and resolve potential fraud cases, ensuring minimal disruption to legitimate activity.- Preparing detailed reports on fraud trends, case outcomes, and system performance for management review.- Staying updated on the latest fraud detection techniques, tools, and industry best practices to enhance the effectiveness of fraud prevention efforts.- Ensuring compliance with regulatory requirements and company policies related to fraud detection and reporting. Show less

I worked at Datamine BPO, where I was involved in lead generation, credit card processing, and credit score processing.- Engaged with customers through outbound and inbound calls, providing detailed information about credit score services, credit card products, and other offerings.- Converted leads into successful sales for credit card applications and credit score services, consistently meeting or exceeding set targets.- Conducted lead generation activities, qualifying… Show more I worked at Datamine BPO, where I was involved in lead generation, credit card processing, and credit score processing.- Engaged with customers through outbound and inbound calls, providing detailed information about credit score services, credit card products, and other offerings.- Converted leads into successful sales for credit card applications and credit score services, consistently meeting or exceeding set targets.- Conducted lead generation activities, qualifying potential customers and ensuring high-quality leads for the sales team.- Provided exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction across all processes.- Maintained accurate records of customer interactions, applications, and leads, and prepared regular reports on performance and conversion rates.- Adhered to company policies, industry regulations, and data privacy laws in all interactions and processes.- Participated in regular training sessions to stay updated on product knowledge, compliance requirements, and effective communication techniques.- Collaborated with sales and marketing teams to align strategies, refine processes, and contribute to overall team success. Show less