Nilan Menon Email & Phone Number

Durham, North Carolina, United States

Provides world class customer support through clear communication and prompt actionConsistently exceeds daily/weekly ticket quotasResponsible for multiple daily duties to ensure timely and correct shipmentGained proficiency in Freshdesk and Axapta

Charlotte, North Carolina, United States

Validated incoming data against quality standards to ensure accurate associate profile dataGained proficiency in ServiceNow and Workday dashboardsClosed over 2,300 ServiceNow cases in 3 monthsEntered qualitative and quantitative data with speed and accuracy

Fort Mill, South Carolina, United States

Daily inbound/outbound calls to assist clients with updating demographic andsuitability informationPersonally remediated 1,421 accounts and $57,106,045 in AUM, resulting in $171,000in revenue to the firmProcessed incoming account formsProficient with company systems (BETA & ClientWorks) and LexisNexis

Waxhaw, North Carolina, United States

Corrected grammar, spelling and syntax mistakes. Edited drafts created from speech recognition software. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Reviewed transcriptions for accuracy in grammar, punctuation and spelling.

Raleigh, North Carolina, United States

Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

Raleigh, North Carolina, United States

Stored, loaded and unloaded set pieces and technical equipment for daily performances. Worked with stage technicians set up and calibrate all lighting, microphones and recording equipment. Stayed alert, active and ready to respond to any request at any time using variety of available resources. Worked with team of 6 to put all props and set pieces in place and supervised prop movements at correct times during performances.

Raleigh, North Carolina, United States

Engaged in spontaneous conversation with unfamiliar people Educated potential voters on their rights Performed a walk-through of filling out a voter application form

Waxhaw, North Carolina, United States

Delivered clerical support by efficiently handling wide range of routine and special requirements. Supported various company departments by answering phones, faxing, copying packets and mailing correspondence. Constructed a manual for all future interns to follow.