A Managing Business Consultant of 10+ years experience with extensive subject matter expertise in IT Services Management (ITSM) and ITIL, methods, processes, strategic technology infrastructure planning, and developing cost-effective solutions to meet customer business requirements. ITIL certified V3 Service Manager. Highly skilled and focused MBA with profound knowledge of systematic and disciplined Marketing and Retail approaches. Knowledgeable in various Marketing and Customer Service Operations and in the coordination of IMAC activities. To facilitate continuous learning to realize self-potential and growth in the interest of the organization by positive attitude, knowledge, and relevant skills.I have the mix of managerial skills for juggling tasks and personnel alongside an advanced working knowledge of software, hardware, routers, servers, and other technology to put me high on your list for Incident Manager. I pay attention to the details, reducing risks in systems and maximizing productivity. I ensure that emergency programs are always at ready to ensure operations can be up and running in case of a mishap. I know how to put individual IT strengths to their best use while maintaining an upbeat attitude to keep team members and customers positive.