Customer Experience:Perform Quality Checks for pre-upload, and post-upload checks. The information available on the Product Display Page is 100% correct and intelligible to the customer.The finest client experience possible in terms of the site filter parameters, size chart, and content appearance that reduce cancellations and refunds in the relevant category.PDP Experience: Ensure right brand representation with left-hand navigation, explicable of products for customer. Introduction of A+ content for better product understanding.Category Launch: Luxury Apparel, Luxury Footwear, Kids. Building customer interface from scratch to launch cat on the platform. Attributes and Images required to get this launch.Product Cataloguing: Season-wise Cataloguing, Agency & Seller coordination. Categories worked on Apparel, Footwear and Kids (Luxury).Maintaining Product Listing TAT: Achieving daily/monthly target (counts) within the requested TATAgency Handling: Work closely with external agencies to ensure product listing and other related activities happen on time with 100% quality. Tracking and Assortment Planning: To maintain a competitive catalogue in comparison to other players across brands and sub-categories, we track every brand product listing seasonally.Coordination: Communicate continuously with sellers and agencies to make product listings as per plan. Work closely with the technical team on product uploading and content issues.International Brand Cataloguing: Nuna, Bentley, GUESS Kids, Mayoral, Choupette, Tommy Hilfiger, Liu Jo, Calvin Klein, and Plein Sport, performed cataloguing with minimal information with the standard.Seller Portal: Reports for listed products and order management. Status check for products in the system. Inventory and Price updates are reflected in the system. GST % updates as per HSN codes.

As a Customer Service Associate, I am dedicated to providing exceptional assistance to customers. With strong communication skills, I ensure their needs are understood and addressed promptly. I handle inquiries, resolve issues, and strive to leave every interaction with a positive impression, fostering customer satisfaction and loyalty.