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Nilavan S Email & Phone Number

Technical Support Associate Tier 1 / L2

Location: Chennai, Tamil Nadu, India 4 work roles 1 school

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✓ Verified Jun 2026 3 data sources Profile completeness 71%

Role

Technical Support Associate Tier 1 / L2

Location

Chennai, Tamil Nadu, India

Who is Nilavan S? Overview

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Nilavan S is listed as Technical Support Associate Tier 1 / L2 based in Chennai, Tamil Nadu, India. AeroLeads shows a matched LinkedIn profile for Nilavan S.

Nilavan S previously worked as Customer Technical Support Tier1/L2 at Rr Donnelley and Senior Analyst at Hcl Technologies Ltd. Nilavan S holds Be - Bachelor Of Engineering, Electrical, Electronic And Communications Engineering Technology/Technician from Rvs Padmavathy College Of Engineering And Technology.

Profile bio

About Nilavan S

Personable and knowledgeable IT support technician with over 4 years of experience assisting customers with various hardware and software related issues. Provided in-depth technical support to clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support. Seeking to provide expert technical support to enterprise organizations as the L3 tech support engineer at RRD groupWork Experience: IT Technical Support Specialist L2/Tier 2From March 2023 to October 2023 RR Donnelley"Senior Analyst" L2From March 2022 to March 2023HCL technologies"Junior Service desk Executive"From September 2019 to March 2022Microsence Networks Private limited.Key Qualifications & ResponsibilitiesCoordinated with Level 1 technical support specialists to take over calls outside their level of support.Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket.Key AchievementsSolved 99.2% of Level 2 tech support tickets without needing to escalate to Level 3 tech support engineers.Key Qualifications & ResponsibilitiesSupported customers with basic technical support for current and past software releases.Assisted clients with general support for hardware, peripherals, network connections, and external software.Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support.LanguagesEnglish & Tamil : Intermediate Working Proficiency

4 roles

Nilavan S work experience

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Customer Technical Support Tier1/L2

Rr Donnelley

Chennai

Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North.
Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
Providing remote Infrastructure support delivery and performing problem cause analysis
Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
Anticipating customer needs and effectively addressing concerns related to their issue or resolution

Mar 2023 - Oct 2023

Senior Analyst

Hcl Technologies Ltd

Chennai, Tamil Nadu, India

Serving Notice period Notice period: 60days End date: Feb 23rd 2023

Mar 2022 - Mar 2023

Is Analyst

The Indian Hotels Company Limited (Ihcl)

I had 2 years of experience by working in a well reputed company "MICROSENCE NETWORKS PVT LTD", and I was worked in client basis company of "IHCL, TAJ Connemara". It was a wonderful experience to be a part of TATA Group. My roles and Nature of my Job is "IS WIFI AND ADMIN ASSOCIATE"  Resolving the tickets as per user requirement within short time using.

Sep 2019 - Oct 2022

Packer

Amazon

Pudhuvoyal

I had an 1 month experience and i done a packing job in that company

Feb 2019 - Mar 2019

1 education record

Nilavan S education

Rvs Padmavathy College Of Engineering And Technology

Electrical, Electronic And Communications Engineering Technology/Technician

FAQ

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What is Nilavan S's role at their current company?

Nilavan S is listed as Technical Support Associate Tier 1 / L2.

Where is Nilavan S based?

Nilavan S is based in Chennai, Tamil Nadu, India.

What companies has Nilavan S worked for?

Nilavan S has worked for Rr Donnelley, Hcl Technologies Ltd, The Indian Hotels Company Limited (Ihcl), and Amazon.

How can I contact Nilavan S?

You can use AeroLeads to view verified contact signals for Nilavan S, including work email, phone, and LinkedIn data when available.

What schools did Nilavan S attend?

Nilavan S holds Be - Bachelor Of Engineering, Electrical, Electronic And Communications Engineering Technology/Technician from Rvs Padmavathy College Of Engineering And Technology.

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