Nilax Pandya Email & Phone Number

Auckland, New Zealand

• Manage the comprehensive lifecycle of employees including recruitment, selection, training, assignment, scheduling, coaching, counselling, and disciplinary actions.• Effectively communicate job expectations, plan, monitor, appraise, and review job contributions.• Strategize and evaluate compensation actions while ensuring adherence to policies and procedures.• Provide operational insights and recommendations for strategic planning and reviews and develop and execute action plans.• Achieve the operational and organizational mission by delivering necessary outcomes and results.• Act as the primary point of contact for addressing customer issues related to equipment quality, customer service, or incidents.• Facilitate communication of customer issues to the operations team and collaborate on enhancing customer experience by addressing problems, resolving complaints, and implementing improvements.

India

Freelance Consultant. Contributing towards process building, process improvement, change management, recommend adjustments to workflows, schedules, or other processes, as needed.

Vadodara, Gujarat, India

Governance and Coordination with key teams:1. Enterprise Business (B2B)2. HTD (Hire-Train-Deploy)3. Delivery Operations4. Trainer Sourcing5. AR (Accounts Receivable)6. Procurement7. Enterprise Marketing8. Digital Platform Development (Inhouse Team, CRM Development & Maintenance)Key responsibilities:1. Enterprise Business:SPoC of entire CRM governance for Enterprise Business.End-to-end coordination and process governance with all inbound teamsReviewing RFPs & RFQs2. HTD (Hire-Train-Deploy)Keeping accurate track of all HTD deals and deliveries3. Delivery Operations:Validating all the details pertaining to deliverables of a particular business dealGoverning all deliveries in terms of their schedule and headcount4. Trainer Sourcing:Validating all the documents prepared to be submitted to clientValidating all the P&Ls received to deliver a deal is accurate5. AR (Accounts Receivable):Working closely with finance team related to billing instancesCoordination between Sales and Finance team for PO, Proforma invoices, formal quotationsGoverning billing entities based on multiple geographies during invoice processingMonthly revenue reconciliation6. Procurement:Getting exact cost heads, validating all the POs if requiredKeeping all the cost heads accurately updated on CRMMonthly cost reconciliation7. Enterprise Marketing:Reviewing Marketing Collaterals and proofreading them if requiredMaintaining a sync between Marketing and Sales team in terms of all business decks and presentations8. Digital Platform Development:Working closely with CRM platform development team to design various modules as per business requirementGetting dashboards created for high-level business insights for stakeholders and top managementGetting functionalities integrated within the existing CRM modulesPrime insight: Only in FY '21 – singlehandedly executed 3800+ unique instances pertaining to KRA with a benchmark of 95% + accuracy.

India

Ahmedabad Area, India

Moksh Tech is a leading global outsourcing services company with highly skilled professionals working for our clients and partners. We provide reliable, secure, and cost effective services 24/7/365. Our global outsourcing services touch information technology, administrative back office services and commercial carpet industries.• Worked as executive, business operations and administration• Helped technical team working for various end client in achieving their individual goals by setting up various operational processes• Maintained complete inventory of entire digital assets allotted to entire staff• Played a key role in overseeing procurement of IT assets, general business essentials

Ahmedabad

Flourish is rooted in the philosophy of enhancing human lives. Our values revolve around being responsible through ethics, community development and sustainability across all our practices. Flourish promotes good health and wellbeing of world citizens by delivering Superior Nutrition and Taste through its innovative products made by natural ingredients, global quality and technology. We do this through backward integration of business model, e.g. setting up our own dairy farms where highest quality of milk and milk products are produced conforming to international standards.• Member of Administration team and CSR team along with support to Corporate Development, and Business Operations• Worked closely to execute store operations smoothly• Overseeing the stock inventory and managing supply to multiple outlets• Played a key role as a senior CSR Team member and worked with multiple NGOs in executing noble causes for the society and community development

Vadodara, Gujarat, India

• Identify and Establish Business Relation, perform active role in the business development operations, defining processes and executing with accuracy. Brand management, client relations• Project Leader for training assignment at Atmiya Group of Institutions, Rajkot, Gujarat. Training delivered to 39 Students. Trainers involved – 4. Project Duration 45 Days. Offshore Assignment. (Jan. – Feb. 2016)• Project Leader for training assignment at Atmiya Group of Institutions, Rajkot, Gujarat. Training delivered to 1384 Students. Trainers involved – 14. Project Duration 12 Days. Offshore Assignment. (June – July 2016)• Project Coordinator for the training assignment of the students of Sir Padampat Singhania University (SPSU), Udaipur, Rajasthan. Training Delivered to 350+ Students. Trainers involved – 5. Project duration 14 days. Offshore Assignment. (July – Aug. 2016)• Project Leader for training assignment of the students of Shree Sadvidya Mandal Institute of Technology, Bharuch, Gujarat. Training delivered to 7 Students. Project Duration 45 Days. Trainers Involved – 2. In-house Assignment. (Aug. / Sept. 2016)• Coordinated 10+ marketing campaigns at various clients' locations• Defined and Developed complete new model of business integration for clients• Drafted customized Business Proposals based on the clients’ requirements, and worked closely with company secretaries to prepare Master Service Agreements for clients• Travelled frequently to all the clients' location to maintain healthy business relations and ensure successful delivery of the services

India And International

Independent Volunteer and Youth Coordinator at Yogi Divine Society. Worked across various cities of India and visited The United States, The United Kingdom and Canada multiple times as a part of my services. Youth Coordination, One-to-One interaction with youths, listening to their Social, Financial, Emotional issues and guide them to live a better life was the key role. Make youths aware on the Cultural and Spiritual Values resulting in creating Balanced Society with more peace was the major responsibility. Staying at the HQ of Yogi Divine Society and Travelling across the nation and Intercontinental journeys were required during the time of services.

Master Of Science In Information Technology, Information Technology

Activities and Societies: Social activities, Event hosting, Youth coordinator.2 Years Master Degree Program in Science with Information.

Bachelor'S Degree, Computer Application, Distinction

Studied Bachelor's Degree in Computer Application.

Higher Secondary Certificate, Business/Commerce, General, B

Higher secondary education in Commerce Stream.

Secondary School Certificate, Mathematics, Science, Social Studies, English, Gujarati, Typewriting, Distinction

Activities and Societies: NCC, Cultural Programs, Sports Events, etc.Secondary School Education with Maths, Science, Social Studies.