Nilay Kumar Singh Email & Phone Number

Noida, Uttar Pradesh, India

Delhi, India

Client - Ministry of Panchayati Raj, Government of India, New DelhiCurrently, I am providing consultancy and policy expertise to the Ministry on ongoing projects, preparing presentations and meeting minutes for high-level meetings. I am also coordinating with international bodies like the World Bank, UNDP, and UNICEF. Additionally, I meet with States/UTs to discuss schemes and plans, monitor XV FC Funds devolution, and ensure policy implementation. I organize conferences, conduct study tours, and visit villages to share best practices nationwide. Moreover, I assist with e-office management, prepare responses to parliamentary questions, and manage division dashboards and reporting. I am actively involved in working on new initiatives, particularly focusing on renewable energy adoption in rural India. Furthermore, I prepare reports for the Expert Committee on Own Source Revenue of Rural Local Bodies and perform data analysis to draft Discussion Papers and Action Taken Reports, among other tasks.

Delhi, India

Client - Ministry of Panchayati Raj, Government of India, New Delhi I provided consultancy and contributed to policy-making for ongoing projects. I was responsible for preparing presentations and meeting minutes for high-level meetings. I collaborated with the Fiscal Devolution & Policy team to monitor XV FC Funds devolution and ensure policy implementation. Additionally, I organized conferences on Panchayat-related topics involving States and line-ministries. I assisted with e-office management and prepared responses to parliamentary questions. I also managed division dashboards and reporting. Furthermore, I worked on new initiatives with a focus on renewable energy adoption in rural India. Lastly, I prepared reports for the Expert Committee on Own Source Revenue of Rural Local Bodies.

India

Client – Unique Identification Authority of India (UIDAI) AADHAAR Project, New DelhiIn my role as a manager, I successfully managed the end-to-end QC Operations for UIDAI (AADHAAR), overseeing a large team of 157 HCL resources and approximately 650 Client and Vendor resources across multiple locations and languages. I transitioned and deployed QC Operations for HCL at three locations. I demonstrated expertise in capacity planning, utilization, and scheduling to ensure efficient operations and resource management. By implementing Lean Six Sigma principles and continuous improvement initiatives. Over a span of 9 years, I consistently achieved and surpassed SLAs for the team without incurring any penalties.Effectively communicating with customers, I addressed operational issues, built relationships, and delivered on customer expectations. I provided coaching and mentoring to the team, fostering a collaborative and goal-oriented work environment. Additionally, I led efficiency and process transformation initiatives using Lean Six Sigma methodologies, conducted reconciliations of client reports, and managed projects independently, ensuring successful execution and timely delivery.Throughout my tenure, I actively engaged in Lean Six Sigma projects to drive improvements. Notable projects included improving the quality of AADHAAR enrolments and updates, implementing measures to prevent fraudulent cases, and increasing QC Operations output & process automation. These projects utilized various tools and methodologies such as KAIZEN, 5Ys, POKA-YOKE, Kanban, DMAIC, and JIDOKA. The outcomes were significant, including reductions in error rates, document-based rejections, and fraud cases, as well as increased QC output and automation.Overall, my experience involved effectively managing QC Operations, implementing Lean Six Sigma methodologies, achieving high-quality standards, and driving process improvements, resulting in successful outcomes and a positive work environment.

Gurugram, Haryana, India

Client – GE Capital, AmericasIn my role as a Business Analyst/Team Leader at GE Capital Americas, I successfully oversaw multiple processes in the Leasing Business, including AML/KYC Compliance, Vendor Underwriting, and Customer Underwriting. I ensured client satisfaction, presented business updates to clients and senior leadership, and contributed to the transition of new business platforms. I was responsible for revenue disbursement, fiscal planning meetings, and achieving revenue targets. By proposing and implementing ideas for End-to-End Methodology, I made a significant impact on the business. I received recognition for process excellence and positive feedback, collaborated with teams for process improvements, and developed an SOP for Channel Management. Additionally, I actively engaged with customers, generated reports, and fostered strong client relationships to generate future business opportunities.I participated in various trainings to enhance my managerial skills and expertise. These trainings included New Manager Induction, Coaching for Results, People Management, Performance Management, Presentation Skills, and Managing Change. I also received certifications such as Six Sigma Black Belt, Green Belt, and Lean Certified. Additionally, I underwent online trainings in areas like feedback essentials, employee retention, coaching, time management, decision making, and finance essentials. These trainings equipped me with the necessary knowledge and skills to effectively manage my team and deliver exceptional results.Overall, my experience involved successfully managing multiple processes, driving improvements, fostering client relationships, and continually enhancing my skills through comprehensive trainings.

Master Of Business Administration - Mba, Marketing, 1St Division

Two Years MBA under distance learning

Prince2 Agile