Nilay Banerjee Email & Phone Number

With over 21 years of experience in Customer Service, Branch Operations, Underwriting, Policy Servicing, Process Management and Partner Management, I am a competent senior management professional with a diverse skill set. I have worked for big brands like Tata AIA Life Insurance, Reliance Nippon Life Insurance, Aviva Life Insurance, Canara HSBC OBC Life Insurance and Bajaj Allianz Life Insurance. My expertise lies in leading and managing the operations and customer service, ensuring excellent service delivery while optimizing resource utilization. I excel in establishing standard operating procedures, defining service standards, streamlining workflows, and implementing internal controls and risk management measures. I am adept at formulating and implementing strategic initiatives to achieve corporate goals, and I possess strong communication, relationship-building, and interpersonal skills. Getting awarded in so many occasions from the COOs and CEOs of the mentioned big brands supports my claim to be a highly skilled efficient and effective performer.My skills include Operations Management, Customer Service & Satisfaction, Service Delivery, Change Management, Strategic Thinking & Planning, Process Management, Quality Management, Vendor Management, Team Building and Relationship Management.