Nilay Patel Email & Phone Number

Markham, Ontario, Canada

● Complete paperwork such as timesheets, checklists, job box talks and service orders● Responsible for maintaining a safe workplace and ensuring safety is the highest priority at workplace● Liaise with building facilities and various management teams relative to project activity● Ensure all cables are neatly tied and bundled according to safety regulations● Responsible to train and supervise Junior Technicians ● Assign work to employees according to skillset and workload ● Coordinate tasks according to priorities and plans● Monitor expenditure and ensure it remains within budget● Daily report on progress to assigned Project Manager

Markham, Ontario, Canada

● Deployed and troubleshooted network infrastructure● Built and installed racks in server rooms● Dressed Copper and Fiber Optic cables in server racks in professional manner● Racked and stacked servers, routers, switches, PDUs and other hardware according to schematics ● Documented each installation and service call via company computer log● Complied with all data center safety, security, and operational protocols at all times

Mississauga

● Installed, terminated and pulled RG59, CAT 5, CAT 5e, CAT 6 and CAT 6A cables● Mounted faceplates and surface mount boxes correctly● Built cabinets (mount and install backboards, cross connects, racks, patch panels, fibre optic and hardware)● Routed cable through data centres, buildings and workstations● Installed and troubleshooted PA system ● Provided appropriate customer service when fulfilling project requirements

Toronto, Canada Area

● Hired as a cashier, Promoted to Assistant Manager at high pace following Supervisor● Resolved customer issues in a professional and timely manner● Handled guest complaints with professionalism and diplomacy● Maintained quality service by establishing and enforcing organization standards● Guided, trained and coached new and existing team members to ensure that every team member has the skills and knowledge to deliver exceptional guest services● Motivated and encouraged team members to achieve specified sales targets● Prioritized, planned, and adjusted schedules as necessary to maximize sales and minimize labour● Closed cash registers at the end of every shift and perform daily banking operations

Toronto, Canada Area

● Successfully completed intensive technician training course provided by Company’s Cable Communications Business Partner after being hired● On site installations and service work for CATV, Digital, Internet and Home Phone services on behalf of the Company’s Cable Communications Business Partner● Installed, terminated and pulled RG6, RG11, RG59 and fibre optic cable● Educated new customers about desktop and Wi-Fi peripherals● Diagnose and/or correct all technical problems (Hi-Speed Internet, DTV and Home Phone) to the satisfaction of the customer and in accordance with company specifications at subscriber's premises● Excelled to give customers brief tutorials in a timely professional manner on new installed equipments● Exhibited excellent customer responsiveness and received high marks on telephone and online surveys● Mentored and trained new hires with equipment installations as well as troubleshooting in quickly and professionally manner

Toronto, Canada Area

● Followed and generated schematics, assembly drawings and technical prints in assembly process● Connecting component lead wires to printed circuit or routes and connecting wires between individual component leads and other components, connectors, and terminals● Trained newly joined co-workers to assemble and test in given target time with finest quality criteria● Tested products to ensure performance to specifications with use of multimeter● Delivered functional and high-quality electronic products with time management● Excelled in troubleshooting the assembly related problems

India

● Maintained quality criteria for LED products as per ISO standards● Observed and improved SOPs for all company products in Microsoft Word and Excel● Trained staff and curtailed process time by assigning multiple duties to partly idle staff in the process● Implemented and improved quality assurance on several projects utilizing "Six Sigma-DMAIC model”● Handling of inventory and making Inbound and Outbound quality reports

Diploma, Electrical, Electronic And Communications Engineering Technology/Technician

Bachelor Of Engineering (B.E.), Electrical, Electronics And Communications Engineering, First Class

Distinction

Distinction