Working with the ICICI BSG Team. Handling ICICI IBG Location Projects. Leading Projects for ICICI UK PLC, Germany and Bahrain. IT Strategy Projects for all ICICI IBG locations.

Program Management | Product Management | Loyalty Program | Business Analyst | Automation | Digital Initiative and Strategy

Head of Digital Channels and Payment Projects for Credit Card Business of Kotak Mahindra Bank.

Working as a Senior Business Analyst in Retail Banking (Asset) Division of Kotak Mahindra Bank ltd. I hold a comprehensive knowledge and understanding of Credit Card Business and concerned systems. Currently responsible for analysis and project management of various channels which enhance customer’s experience, reduce manual operation jobs and reduce business cost on systems and processes.

Business Solution Group, intermediate the IT and the business side of Credit Card Business of Kotak Mahindra Bank Limited.Business Analysis and Project Management. Handling projects on different channels and systems like Net Banking, Mobile Banking, Payment Gateways, TPS ( Vision Plus ), Electra Switch, SMS Banking, ACS, IVR, ATM. Vendor Management. RSD Preperation, Finalizing FSDs. Creating Test Scenerios and Test Cases. Performing UAT. System monitoring post production movement. Creating process notes for end users. Training to Business users and Call Center Team leaders. Handling system related issues and Raising issues to IT team and Vendors.

Institutional and Corporate Sales.