Managed all human resources functions at the local level as a District Manager overseeing 10-22 stores, with P&L responsibility for $20M-$30M in annual revenue. Duties similar to an HR generalist included employee relations, recruitment, discipline and terminations, training and development, onboarding, investigations, advising managers, and ensuring legal compliance; leveraged knowledge from HR Management Certificate.- Employee Retention Strategies: Exceeded company targets for two-year retention of store managers by 50-112%, with supportive environment that gives managers the tools they need to be successful.- Training: Created curriculum and delivered training for 75 shift supervisors and store managers that resulted in a 50%+ reduction in 911 calls; after this success, the program was used by other districts. - Recruiting & Hiring: Recruited and hired managers; interviewed candidates; and trained managers on hiring, interviewing, teambuilding, and retention.- Employee Development: Coached and developed store managers, helping them meet and exceed company goals (led Montana/Wyoming district to exceed company's aggressive growth targets by 2-4% since taking over in January 2016).- Team Development / Succession Planning: Built bench strength at the stores, resulting in 7 hourly employees earning promotions to store manager roles.- Employee Benefits: Conducted information sessions to make sure employees fully understood company benefits and helped them sign up.- Onboarding: Managed onboarding of new store managers, including introduction to Starbucks culture, policies, and procedures; and collection of W4 and I9 forms and other required paperwork.- Performance Improvement: Coached a store manager to make changes that increased EBITDA 49%. - Union Requirements: Educated store managers on legal requirements governing unions' attempts to organize.

Led store employees, handling on-site HR-related duties under direction of District Manager. Managed budget. Maintained personnel records for store employees. Oversaw health and safety. Developed leadership abilities in temporary District Manager assignment for 9 months.- Payroll: Processed payroll for store employees through SAP system on weekly basis, ensuring accuracy and labor law compliance. - Retention & Advancement: Consistently achieved employee retention numbers within company standards, and developed three team members who progressed to store managers.