Nilendra Perera Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Ensuring incoming staff complies with company policies.
• Keeping customers happy and handling complaints.
• Keeping track of employees’ hours.
• Supervising daily shift operations.
• Controlling operational costs and identifying ways to cut waste.
• Interacting with guests to get feedback on product quality and service levels.

Sri Lanka

• Manage a broad range of customer queries and requests through various channels, providing a professional and helpful service and effective customer communication.
• Act as first point of contact for customer complaints and resolve these through listening and transferring to the appropriate department or escalate to senior management where required.
• Investigate and resolve customer enquiries according to established policies and procedures, work instructions and guidelines, in a timely… Show more
• Investigate and resolve customer enquiries according to established policies and procedures, work instructions and guidelines, in a timely manner.
• Exercise judgement to suggest improvements to customer service delivery processes and tools and support corporate change initiatives.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.

119a Castle Street Colombo 08

• Offer professional advice and suggestions to ensure customer's expectations are not only met but exceeded.
• Undertake detailed sessions to customize travel, accommodation and services such as sightseeing arrangements to create holiday packages to suit client’s needs.
• Recommend additional add-ons and tour experiences to enhance the customers experience on tour.
• Offer pro-active and relevant airfares and itineraries whilst ensuring the customer is made aware of special airfares… Show more
• Offer pro-active and relevant airfares and itineraries whilst ensuring the customer is made aware of special airfares where applicable.
• Ensure tickets, itineraries and documentation are issued correctly and delivered to the customer on time.

• Ensure compliance to the organization’s guidelines and regulations when carrying out work duties.
• Assist with execution of Special Events and Promotions.
• Provide excellent, efficient and professional service to casino guests and assist them with their needs and requests.
• Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g., hotel arrangements, transportation arrangements, dining arrangements, etc.).
• Co-ordination of all aspects of the… Show more
• Co-ordination of all aspects of the partner hotel operations to ensure that the services delivered to guests and internal customers exceeding expectations.

Knoxfield, Victoria, Australia

• Provide service to the customers while managing work tasks around their needs.
• Going above and beyond to provide exceptional customer focused problem solving.
• Resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services.
• Tag faulty products and liaise with service agents & suppliers and keeping the service database up to date.
• Assisting with the department's admin duties including processing credit and debit invoices… Show more
• Assisting with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting Show less

International Master Of Business Administration, Pass

Professional Graduate Diploma, Strategic Management

Ba (Hons) Business Management, Second Class Honours (Upper Division) - Batch Top

International Higher Diploma, Business Management, Pass

Iata Cabin Crew Training, Airline Flight Attendant

Foundation Of Business, Business

Gce O/L'S