• Led a team of 15 members with a focus on technical and operational excellence.• Oversaw day-to-day activities, ensuring efficiency and meeting deadlines.• Provided technical guidance and support, fostering effective problem-solving.• Inspired and motivated team members to achieve technical excellence.• Facilitated clear communication within the team and with other departments.• Reported progress, challenges, and achievements to higher management.• Planned and coordinated technical tasks and projects, strategically allocating resources.• Addressed technical conflicts within the team and made informed decisions.• Tracked team performance against established metrics.• Conducted comprehensive performance evaluations and assessments.• Effectively managing four clients with excellence.

• Auditing ticket, calibrating with Clients, managing team, etc.• Worked on Intel software products and provide support for the same.• Support includes analyzing the bugs and loops in the codes, installing the product on the server, licensing issue, upgrading the product, download related issue, login issue, etc.• Having good knowledge of C++ (basic) programming language.• Gained hands-on experience on Intel software products (like - Intel Parallel Studio XE, System studio, etc.) and compilers (like - C++ and FORTRAN).• Trained on different types of Desktop issue, BIOS, Processor Overclocking, Components compatibility check, tested processors with different software’s to isolate the issue, trained on SSD’s, motherboards, mini PC’s and many other products of Intel• Provide solutions to complex problems that satisfy our customer base. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission-critical support.• Hands-on experience on tools like Salesforce.• Software and hardware inventory check at Intel’s lab and performed product testing to identify the exact issue and also report the same to the higher level team for a better solution • Take ownership of the issues and make sure the issues are resolved to the customer• Identified computer-training needs in liaison with the appropriate training staff. Mentor to new support staff trained existing staff on new quality procedures. • Wrote / documented quality procedures and interactions that happened with the customers. • First, second and third line support, software, hardware, and networks• Strong understanding of support processes – SLA, handling tickets, monitoring, processes, and metrics.