Hands-on experience on Call Miner and speech Analytics. Project and Client Management. Insights Analysis, Speech consultant

o To Monitor/Cross Audit calls as per guidelines laid by the client, feedback deliverance, Calibration for the client.o Driving overall process quality as per client laid guidelines.o Driving all team and vertical initiatives for continuous/continual improvement.o Track, monitor and report all Critical to Quality and consistently deliver on them.o Provide constructive feedback and check as per frequency and sampling strategy.o Document process dashboards and variation… Show more o To Monitor/Cross Audit calls as per guidelines laid by the client, feedback deliverance, Calibration for the client.o Driving overall process quality as per client laid guidelines.o Driving all team and vertical initiatives for continuous/continual improvement.o Track, monitor and report all Critical to Quality and consistently deliver on them.o Provide constructive feedback and check as per frequency and sampling strategy.o Document process dashboards and variation statistics(as per report structure)o Take complete ownership of improving Quality and CSAT for teams being mentored.o Identify focus areas and work on them to meet the required accuracy/quality levels.o Responsible for quality checking and maintaining and achieving SLA targets.o Identify training gaps by doing root cause analysis and conducting trainings needed.o Provide timely reports, updates and system entries as required by the internal and external management. Show less

o To Monitor/Cross Audit calls as per guidelines laid by the client, feedback deliverance, Calibration for the client.o Driving overall process quality as per client laid guidelines.o Driving all team and vertical initiatives for continuous/continual improvement.o Track, monitor and report all Critical to Quality and consistently deliver on them.o Provide constructive feedback and check as per frequency and sampling strategy.o Document process dashboards and variation… Show more o To Monitor/Cross Audit calls as per guidelines laid by the client, feedback deliverance, Calibration for the client.o Driving overall process quality as per client laid guidelines.o Driving all team and vertical initiatives for continuous/continual improvement.o Track, monitor and report all Critical to Quality and consistently deliver on them.o Provide constructive feedback and check as per frequency and sampling strategy.o Document process dashboards and variation statistics(as per report structure)o Take complete ownership of improving Quality and CSAT for teams being mentored.o Identify focus areas and work on them to meet the required accuracy/quality levels.o Responsible for quality checking and maintaining and achieving SLA targets.o Identify training gaps by doing root cause analysis and conducting trainings needed.o Provide timely reports, updates and system entries as required by the internal and external management. Show less