Nilesh Bansode

Nilesh Bansode Email and Phone Number

Research and Analytics @ Concentrix
fremont, california, united states
Nilesh Bansode's Location
Mumbai, Maharashtra, India, India
Nilesh Bansode's Contact Details

Nilesh Bansode work email

Nilesh Bansode personal email

n/a
About Nilesh Bansode

To excel in the chosen field, be recognized for work efficiency.

Nilesh Bansode's Current Company Details
Concentrix

Concentrix

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Research and Analytics
fremont, california, united states
Website:
concentrix.com
Employees:
63116
Nilesh Bansode Work Experience Details
  • Concentrix
    Deputy Manager Research And Analytics
    Concentrix Jul 2022 - Present
    Mumbai, Maharashtra, India
  • Sitel Group
    Speech Analytics
    Sitel Group Jul 2020 - Mar 2022
    Mumbai, Maharashtra, India
    Hands-on experience on Call Miner and speech Analytics. Project and Client Management. Insights Analysis, Speech consultant
  • Wns Global Services
    Lead Associate Quality
    Wns Global Services Jun 2008 - Dec 2019
    o To Monitor/Cross Audit calls as per guidelines laid by the client, feedback deliverance, Calibration for the client.o Driving overall process quality as per client laid guidelines.o Driving all team and vertical initiatives for continuous/continual improvement.o Track, monitor and report all Critical to Quality and consistently deliver on them.o Provide constructive feedback and check as per frequency and sampling strategy.o Document process dashboards and variation… Show more o To Monitor/Cross Audit calls as per guidelines laid by the client, feedback deliverance, Calibration for the client.o Driving overall process quality as per client laid guidelines.o Driving all team and vertical initiatives for continuous/continual improvement.o Track, monitor and report all Critical to Quality and consistently deliver on them.o Provide constructive feedback and check as per frequency and sampling strategy.o Document process dashboards and variation statistics(as per report structure)o Take complete ownership of improving Quality and CSAT for teams being mentored.o Identify focus areas and work on them to meet the required accuracy/quality levels.o Responsible for quality checking and maintaining and achieving SLA targets.o Identify training gaps by doing root cause analysis and conducting trainings needed.o Provide timely reports, updates and system entries as required by the internal and external management. Show less
  • Wns Global Services
    Assistant Manager Quality
    Wns Global Services Jun 2008 - Dec 2019
  • Wns Global Services
    Lead Associate Quality
    Wns Global Services Jun 2008 - Apr 2016
    Mumbai Area, India
    o To Monitor/Cross Audit calls as per guidelines laid by the client, feedback deliverance, Calibration for the client.o Driving overall process quality as per client laid guidelines.o Driving all team and vertical initiatives for continuous/continual improvement.o Track, monitor and report all Critical to Quality and consistently deliver on them.o Provide constructive feedback and check as per frequency and sampling strategy.o Document process dashboards and variation… Show more o To Monitor/Cross Audit calls as per guidelines laid by the client, feedback deliverance, Calibration for the client.o Driving overall process quality as per client laid guidelines.o Driving all team and vertical initiatives for continuous/continual improvement.o Track, monitor and report all Critical to Quality and consistently deliver on them.o Provide constructive feedback and check as per frequency and sampling strategy.o Document process dashboards and variation statistics(as per report structure)o Take complete ownership of improving Quality and CSAT for teams being mentored.o Identify focus areas and work on them to meet the required accuracy/quality levels.o Responsible for quality checking and maintaining and achieving SLA targets.o Identify training gaps by doing root cause analysis and conducting trainings needed.o Provide timely reports, updates and system entries as required by the internal and external management. Show less

Nilesh Bansode Skills

Process Excellence Bpo Transition Management Quality Assurance Quality Management Six Sigma Offshoring Manual Testing Regression Testing Service Delivery Workforce Management Iso Quality Control

Nilesh Bansode Education Details

Frequently Asked Questions about Nilesh Bansode

What company does Nilesh Bansode work for?

Nilesh Bansode works for Concentrix

What is Nilesh Bansode's role at the current company?

Nilesh Bansode's current role is Research and Analytics.

What is Nilesh Bansode's email address?

Nilesh Bansode's email address is ni****@****wns.com

What schools did Nilesh Bansode attend?

Nilesh Bansode attended Annamalai University, Holy Family High School, Holy Family High School.

What skills is Nilesh Bansode known for?

Nilesh Bansode has skills like Process Excellence, Bpo, Transition Management, Quality Assurance, Quality Management, Six Sigma, Offshoring, Manual Testing, Regression Testing, Service Delivery, Workforce Management, Iso.

Who are Nilesh Bansode's colleagues?

Nilesh Bansode's colleagues are Viel Maricar, Ayush Kumar, Vinod Kumar, Ganpati Kucheria, Christin Joy Juanillo, Shanique Anderson-Gordon, Pmp, Abhishek Sharma.

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