Nilesh Deokar Email and Phone Number
Experienced Business Process Lead with a demonstrated history of 9+ Years of working in Insurence and BPO industry. Skilled in Insurence Endorsement , claims ,Microsoft Excel, Customer Service, Microsoft Word, Employee Engagement Strong information technology professional with a Bachelor of Commerce (B.Com.) focused in Insurance and Accounts from University of Pune.
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Business Process LeadTata Consultancy Services Nov 2023 - PresentPune, Maharashtra, India -
Senior AssociateAllstate Apr 2018 - Oct 2023Pune Area, IndiaCompany : Allstate solutions pvt Ltd. Role : Policy Endorsement Support/ Billing and Policy Investigation Designation : Senior AssociatePeriod : 16 April 2018 to 13 Oct 2023 Work on behalf of Allstate Agency as per the client requirement we do make changes on there policy Having Hands on experience on multiple software and insurance policy.Processing the transactions of Auto, Homeowners and Renters Insurance.Charging Additional Premium and Return Premium to the customers.Posting account transactions.Investigate Billing, payments, Discounts Fraud transactions on Insurance policy and take corrective actions to customer and organisation safety.Performing internal auditsMaintaining and Sharing various reports with managers.Work allocation.Sharing process updates with team.Preparing and sharing MOM with manager and team.Communicating with onshore counterparts regarding process management. -
Customer Support OfficerMphasis May 2016 - Apr 2018IndiaWORK EXPERIENCE 2Company : Mphasis BPO Ltd. Role : Insurance Verification Voice ProcessDesignation : Customer Support Officer Period : 14 May 2016 to 14 April 2018 Work as an Outbound caller as per the client requirement Work in vmware software and loan comes as per the dialer. Verifying the documents and process the loan from respective websites. Calls to the specified agencies in USA/ B2B services -
Back Office ExecutiveTech Mahindra Nov 2014 - Apr 2016Vimannagar PuneWORK EXPERIENCE 3Company : TechMahindra business servicesRole : Vodaphone Telecom processDesignation : Customer care ExecutivePeriod : Nov 2014 to April 2016 Work as an inbound caller and E-mail support as per the client requirement Work in CRM software and Handling corporate customer as per the corporate deals. Verifying the corporate telecom deals and process the request from respective customer. Calls to the specified agencies and Customer relationship manager and resolve corporate users issues and escalations.
Nilesh Deokar Skills
Nilesh Deokar Education Details
Frequently Asked Questions about Nilesh Deokar
What company does Nilesh Deokar work for?
Nilesh Deokar works for Tata Consultancy Services
What is Nilesh Deokar's role at the current company?
Nilesh Deokar's current role is Business Process Lead at Tata Consultancy Services.
What schools did Nilesh Deokar attend?
Nilesh Deokar attended Savitribai Phule Pune University, University Of Pune.
What skills is Nilesh Deokar known for?
Nilesh Deokar has skills like Management, Microsoft Office, Microsoft Excel, Team Management, Customer Service, Employee Relations, Microsoft Word, Recruiting, Employee Engagement, Leadership, Powerpoint, Training.
Who are Nilesh Deokar's colleagues?
Nilesh Deokar's colleagues are Mounika Injeti, Swarup Bit, Siddharth Gupta, Yash Jatav, Indrajit Mishra, Amit Kaushik, Sudharsen C.
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Nilesh Deokar
Pimpri Chinchwad -
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Nilesh Deokar
Ph.D. Physics | Teaching Faculty | Large Scale Data Analysis | C++ | Python | Latex | ResearchMumbai
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