Nilesh Kumar Singh Email and Phone Number
Elevating NEXA's customer service to new heights, my focus has been on leveraging my Bachelor in Computer Applications to enhance CRM systems and streamline sales processes. At the heart of my role as Group Quality Manager is the commitment to ensuring every customer interaction is captured and addressed with precision, bolstering satisfaction rates.Our team's dedication to SOP adherence and complaint resolution has significantly improved the showroom experience. My technical background empowers me to fuse hospitality management with innovative solutions, advancing NEXA's mission of excellence in customer service and sales operations.
Maruti Suzuki Arena
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- casablanca-inversiones.business.site
- Employees:
- 1
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Group Quality ManagerMaruti Suzuki ArenaGorakhpur, Hr, In
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Group Quality ManagerNexa - Maruti Suzuki India Ltd Sep 2023 - PresentGorakhpur, Uttar Pradesh, IndiaCustomer centric & Service oriented- Team management skills- Floor & Hospitality management- Planning & Organizing Skills- Understanding of Sales Process & Operations- Good communication & Networking skillsResponsibilities:Ensuring that 100% enquiries from all sources are captured, distributed to teams and are followed upEnsuring that 100% customer queries are respondedEnsuring implementation of SOP & Quality of sales aspects in showroomHandling of customer utilities & conveniences including processes of floor management, valet, Pantry & car deliveryCapturing of customer complaints, response within an hour and resolution within 24 hours with the help of Relationship managers and Senior Relationship manager. -
Training And Quality ManagerNexa - Maruti Suzuki India Ltd Jul 2020 - Oct 2023Gorakhpur, Uttar Pradesh, India- Customer centric & Service oriented- Team management skills- Floor & Hospitality management- Planning & Organizing Skills- Understanding of Sales Process & Operations- Good communication & Networking skillsResponsibilities:Ensuring that 100% enquiries from all sources are captured, distributed to teams and are followed upEnsuring that 100% customer queries are respondedEnsuring implementation of SOP & Quality of sales aspects in showroomHandling of customer utilities & conveniences including processes of floor management, valet, Pantry & car deliveryCapturing of customer complaints, response with-in 1 hour and resolution with-in 24 hours through Relationship managers.
Nilesh Kumar Singh Education Details
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Dev Bhoomi Group Of Institutions, DehradunComputer And Information Sciences And Support Services
Frequently Asked Questions about Nilesh Kumar Singh
What company does Nilesh Kumar Singh work for?
Nilesh Kumar Singh works for Maruti Suzuki Arena
What is Nilesh Kumar Singh's role at the current company?
Nilesh Kumar Singh's current role is Group Quality Manager.
What schools did Nilesh Kumar Singh attend?
Nilesh Kumar Singh attended Dev Bhoomi Group Of Institutions, Dehradun.
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Nilesh Kumar Singh
Prayagraj -
Nilesh Kumar Singh
Mechanical Engineer | Project Planning, Project Management,Waste Management, O&M Of Waste Management, Havey Machinary , Rotary EquipmentChunar -
Nilesh Kumar Singh
Delhi, India -
Nilesh Kumar Singh
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