Developed IT strategies to align with business goals, ensuring optimal performance and growth opportunities.Streamlined internal communications with the integration of collaboration tools that improved overall team coordination and efficiency.Spearheaded major infrastructure upgrades that increased network stability while accommodating future growth requirements.Led the successful migration of critical systems to the cloud, minimizing disruption to end-users while enhancing… Show more Developed IT strategies to align with business goals, ensuring optimal performance and growth opportunities.Streamlined internal communications with the integration of collaboration tools that improved overall team coordination and efficiency.Spearheaded major infrastructure upgrades that increased network stability while accommodating future growth requirements.Led the successful migration of critical systems to the cloud, minimizing disruption to end-users while enhancing scalability.Managed approximately 30 incoming calls, emails and faxes per day from customers. Show less

Created training materials for new hires onboarding process into IT team.Collaborated with vendors to ensure proper delivery of hardware and software components according to service level agreements.Reviewed code developed by IT team members for accuracy and quality assurance purposes.Participated in meetings with stakeholders to discuss requirements gathering, system architecture design, testing procedures.Documented various processes related to system implementation and… Show more Created training materials for new hires onboarding process into IT team.Collaborated with vendors to ensure proper delivery of hardware and software components according to service level agreements.Reviewed code developed by IT team members for accuracy and quality assurance purposes.Participated in meetings with stakeholders to discuss requirements gathering, system architecture design, testing procedures.Documented various processes related to system implementation and maintenance activities for future reference.Provided support to end users when they encountered problems with their systems or applications.Conducted regular performance reviews for IT team members. Show less

Maintained data backup processes using tape library equipment or online storage facilities.Provided technical support for LANs, WANs, network segments, Internet connections, and intranet systems.Trained staff on how to use various computer systems effectively.Configured and maintained Windows Server 2008, 2012, 2016 operating systems.Implemented security measures such as patching systems regularly and setting up user authentication protocols.Performed troubleshooting and… Show more Maintained data backup processes using tape library equipment or online storage facilities.Provided technical support for LANs, WANs, network segments, Internet connections, and intranet systems.Trained staff on how to use various computer systems effectively.Configured and maintained Windows Server 2008, 2012, 2016 operating systems.Implemented security measures such as patching systems regularly and setting up user authentication protocols.Performed troubleshooting and maintenance of hardware and software components, including servers, routers, switches, firewalls, and other network devices.Created reports on system performance metrics for management review.Installed new hardware and software solutions in accordance with company standards.Participated in meetings with vendors regarding purchase of new IT products or services.Resolved problems reported by end-users regarding their access to resources or applications.Installed and tested IP CCTV systems, ensuring system performance met customer requirements. Show less