Nilesh Ray Email & Phone Number

Hyderabad, IN

Hyderabad, Telangana, India

• Leading the end-to-end lifecycle of Customer Service Technology by establishing the PMO, managing budgets, and driving global strategic initiatives. Specializing in transformative technology migrations to achieve.
• Initiating and overseeing the PMO for Customer Services, steering strategic initiatives from inception through budget oversight, capacity analysis, and labor strategy development
• Orchestrating the entire product… Show more
• Orchestrating the entire product lifecycle for the Customer Service Technology team, directing strategic planning, tactical executions, and supervising the development of prototypes, demos, and MVPs to ensure market.
• Facilitating collaboration across customer service, engineering, delivery, and operations teams to implement a unified global customer service roadmap
• Enhancing and streamlining customer service workstreams, driving transformative improvements across markets while integrating seamlessly with existing activities

Navi Mumbai, Maharashtra, India

• Led transformative initiatives in Financial Crime and Compliance, enhancing procedures and ensuring seamless project adoption.
• Managed BI, reporting, PMO, resources, financial oversight & vendor partnerships with effectiveness
• Directed change initiatives in the Financial Crime and Compliance Team, impactful transformations while ensuring regulatory compliance
• Oversaw the transition of various business areas, including Transaction Monitoring and Sanctions, into… Show more
• Oversaw the transition of various business areas, including Transaction Monitoring and Sanctions, into Business-As-Usual (BAU), focusing on realizing benefits and maintaining operational stability
• Orchestrated the transition of critical business areas to BAU status, ensuring seamless operations and realizing benefits

Mumbai, Maharashtra, India

• Pioneered automation and process optimization, driving efficiency and cost savings through RPA, AI, ML, and digital transformation
• Drafted policy for Automation CoE under the advisory of a Big4 firm
• Merged Intelligent Automation with ITSM tools to refine operations & boost service delivery
• Crafted and deployed virtual assistants by assessing and selecting optimal solutions
• Uncovered insights through process discovery and data analysis to shape automation… Show more
• Uncovered insights through process discovery and data analysis to shape automation strategies

Chennai, Tamil Nadu, India

• Directed global pre-sales campaigns, crafting persuasive proposals & managing transformative HR/SaaS projects
• Partnered with senior management to prepare RFP responses, proposals, deal pricing, & SOW
• Led multiple consulting projects that resulted in measurable improvements in client business performance
• Designed HR and SaaS transformation solutions, collaborating with solution architects and account leads
• Developed key strategic documents, including a pivotal POV on CRM… Show more
• Developed key strategic documents, including a pivotal POV on CRM solutions

Kolkata Area, India

Product and deposit management: Supervised the sale of third-party financial products while managing the Current Account SavingsAccount (CASA) and term deposits, ensuring optimal client satisfaction and portfolio growth.Induction program excellence: Attained high grades in the Induction Program at Banker’s Quotient Academy, demonstrating strong.

Bengaluru Area, India

Cloud infrastructure integration: Engineered solutions for host integration and management within cloud infrastructure and services, optimizing performance and reliabilityPerformance excellence: Awarded a Letter of Appreciation from the Delivery Manager for outstanding performance in key result areas(KRAs), demonstrating high impact and dedication

Master Of Business Administration (Mba), Major In Strategy & Ops And All-Rounder Performance In Academic Subjects, B-School Competitions,

Activities and Societies: 1) Live Project-Strategy Development in Main Brain Tech 2)Live Project-Business Development in Printiconic 3).

Bachelor Of Technology (B.Tech.), Biotechnology, First Class

Activities and Societies: Elected Class Representative Elected member of Cultural Committee - Responsible for setting course delivery and.