Nilima Pradhan Email & Phone Number

Noida, Up, In

Noida

Dynamic and results-oriented Delivery Leader with over 20 years of experience in the travel industry. Expert in leading high-performing teams, managing large-scale project deliveries and ensuring client satisfaction.Demonstrated ability to streamline operations, enhance service quality, and drive continuous improvement. Proven track record of driving operational excellence, fostering cross-functional collaboration, and delivering high-impact solutions.Improved delivery processes, reducing project cycle time and increasing efficiency across the delivery organization.Developed and implemented risk management strategies, mitigating potential issues and maintaining project health.Provide regular updates to executive leadership, including status reports, risk assessments, and performance metrics.

Goa, India

Provide professional services to clients across various geographies to meet their business requirements.Define project scope and deliverables that support business goals in collaboration with executive management.Identify and manage project dependencies and critical pathTrack Project milestones and deliverables

Gurgaon, India

Provide consultancy services to clients to achieve their business requirements. Assist in planning management strategies and help in developing the system as agreed to achieve client satisfaction. Providing consultancy on business improvement measures and assist in developing solutions along with the team of engineers.Work on Project Management tools to manage the ongoing Project deliveryOwn the product lifecycle management from concept to roll out and running of the product(s) across all areas for an exciting new business

Gurgaon, India

Provide Training to the Clients/Business Owners in understanding the QuadLabs Midoffice system. Conduct business workshops with clients to gather requirements and assist them in the optimum utilization of resourcesDiscuss the client’s expectations with internal stakeholders and suggest ways to bridge the gaps.

Gurgaon, India

Training New Hires for the Sales Team on GDS (Galileo and Amadeus).

New Delhi Area, India

Training New Hires for the Sales and Customer Service Teams on Galileo GDS from booking creation to document production.

New Delhi Area, India

On-call assistance for customers catering to their travel requirements.

New Delhi Area, India

On call support to the Travel Agents based out of Delhi NCR for their Galileo related queries

Kolkata Area, India

Handle all the Travel needs of the corporate client (Birla executives)

Masters, English

Pgdba, Hr

Dilpoma In Iata Uftaa Foundation Course, Iata Uftaa Foundation Course

Graduation, In English (Hons)

Activities and Societies: Been a member of Literary Club, Cultural Club. Have participated in Stage Performances, Debate.