 Project Manager cum Project management office Responsibilities: -  Working with customer on the project for support and development of the new solutions for client  Responsible for end to end Project Delivery with agreed SLAs  Statistic representation of commercials and SLAs/KPIs for customer and internal stakeholders on periodically  Analyze the data and prepare plan based on outcome SLA delivery and update in SLA after SLA baseline, if required  Closely working with customer and their requirements in detail Taking VOC from BPS customer for BAU and Transition process Working on the forecasting and scheduling for the project deliverables Taking care of the contracts and amendments (SoWs and WOs) Working with customer for PR/PO Responsible for the GM (Gross Margin) improvement suggestions Worked with multiple verticals/Horizontals including CMI, Hi-Tech, Retail and Telecom for operational KPIs of the project Ensuring the adherence of the company policies and procedures Taking care of the deliveries to senior leadership and clients as back up Responsible for RCA for errors and actions to CSS, if required Doing Appraisals, Banding and Promotions Responsible for the team progress plan Co-ordinate with entire horizonal services for across all project and across locations Closely working with poor performing associate with individual Process Improvement Plan (PAPs) Team LeaderResponsibilities: -  Responsible for the day-to-day operations and processes Responsible for the team progress plan Associate/Team training  People management and People issue resolving Compliance for iQMS and other mandate procedure of company Accountable for causal/root cause analysis and actions over outcomes Giving required Process Improvement periodically

 Manager OperationsResponsibilities: -  Responsible for the ambulance operations of Gujarat and Rajasthan Taking care of the team Performance  Taking care of Inventory – Supply chain of consumables Responsible of overall operation Responsible for maintenance of ambulances Responsible for all activities in operations Maintain and develop the relation with clients along with contract extension Being the bridge of stake holders as Police and other ambulance providers Being a bridge between clients and organization  Looking for new clients and build a relation with them

 Assistant Unit Manager (June - 2009 to July – 2010)Responsibilities: -  Role as Manager: Taking care of the team KPI as ICE, CQ, AHT, SL etc.  Team Management: Managing team by managing their KPI by providing feedback and coaching. Assign roles and responsibilities to CSO and duty rosters and ensure them. Encouragement, one to one feedback, Appraisals, discipline etc. Performance Management: Taking notes for an Enhancement of the KPI’s as well as issues and concerns too. Planning and utilization of work force as per needs and forecast. Ensure statistic grounds.  Relationship Management: Taking care of the HR issues, Salary issues and employee engagement activities

 District CoordinatorResponsibilities: -  Role as Manager: Established the services in the entire district with fulfilling all requirements. Make sure the maximum utilization of the service. Spreading proper awareness about service in villagers as well as officers too. Being a bridge between Public, Govt., Media and company.  As Relationship Manager: I was taking care of Public, Government and Media relationship. Manage the relationship with hospital and Doctors as well as Govt. Officers too. Develop and maintain the relationship with private sector as well.  People Management: Managing team by assign roles and responsibilities, Leaves and duty rosters and ensure them. Encouragement, one to one feedback, Appraisals, discipline etc. Team Strength was 159. Analytical Strength: Go through the reports periodically and ensure them to be up to date. Updates the Ambulance status, and location information. Forecasting the productivity and utilization of manpower. Analyze and follow ups of every case taken by ambulance. Analyze statistic and forecasting for next quarter. Performance Management: Taking notes for an Enhancement of the services as well as issues and concerns too. Planning and utilization of manpower as per needs and forecast. Ensure statistic grounds for performance.

 Team Leader Nokia Service PartnerResponsibilities: -  Responsible for Evaluating and monitoring team Handling all ASC of Nokia of entire Gujarat and partially MP as well Taking care of High profile and irate customers  Ensuring the entries of all handset in system Timely and efficient escalation for unresolved cases Ensuring the client and customer satisfaction Liaison with support functions for complaint and query resolution in stipulated time Preparing the timely and error free reports Motivation and feedback sharing with team Reporting and discussed different aspect to Superior Authority for quality and process improvement These duties are indicative of the role and are not exhaustive and may change to meet Company’s Business Objectives form time to time as required by Line manager

Responsibilities: -  Giving solution to prepaid customer from Gujarat circle for their complaint/queries Handling an Escalated Cases  Providing timely and accurate information to customer Ensuring 100% First time resolution to the Customers Providing guidance to newly joined executives and Being a bridge between new executive and management

 Customer Care Executive Tata IndicomResponsibilities: -  Attending Prospective Customer Care calls for TATA Indicom, Gujarat circle.

 Medical Transcripnist US BasedResponsibilities: -  It’s Medical Transcription firm and I worked as a Transcripnist.