PROFESSIONAL SUMMARYBuilding a Servicing Company to provide a valuable service to local and international customers addressing repair and refurbishment of Medical Endoscopy system and it's expensive sub-component.Supporting and partnering companies on achieving their goal towards Quality Management System Standardization. Have Sixteen plus years in Medical Endoscopy Servicing Operation with Technical Expertise transforming a team with five open minded individual start up team to a Global Medical Endoscope Repair and Servicing facility providing services to subsidiaries and p artners achieving the main objective of end-customer requirements on Repair Quality with Cost Effectiveness & On-Time Delivery.A Certified Trainer with Superb analytical and problem-solving skills leveraged to proactively improve customer service processes with in-depth Quality Control and Quality Management System background having a multifaceted skill include building strong relationship with regional leaders, providing cost saving servicing solutions, training and developing of talents, motivating colleagues and partners in implementing complex solution in delivering objectives effectively.CORE COMPETENCIES and ACHIEVEMENTS• Chosen for team lead in transforming of 5-member start up team to a Globally acknowledged independent organization delivering monthly repair and servicing of 1000 units of Medical Endoscopes and Endoscope Camera supporting our subsidiaries worldwide. • Headed up in administering the 21 - day Servicing Standard Compliance Onsite Audits to all our PENTAX Medical subsidiaries including selected Distributors around the globe determining Servicing Processes Gaps and establishes Process alignment with full recommendation for Process Improvements. • Worked with PENTAX Global Service Organization head in establishing and developing of PENTAX Medical Bulgaria Service facility benchmarking Cebu Servicing Operations• Certified by Japan Service Engineering Team and PENTAX Medical America as a Medical Endoscopy Systems Servicing and Endoscope Camera (CCD) Refurbishment Trainer.• Implemented a unique Servicing and Repair Process approached in achieving the goal of fast-tracking the skills development for newly hired employees by introducing the Repair and Servicing modular concept – the “Expanded Production Line” which reduces the training days by 25%.
Ami Equipment Services And Solutions
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Technical Sales Manager - Endoscopy And Infection Control SolutionsAmi Equipment Services And SolutionsMandaue City, Ph
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Head Of OperationsEndomate Electromedical Equipment Repair Services Feb 2021 - PresentMandaue, Central Visayas, PhilippinesENDOMATE shares our passion to help customers and users reviving their Endoscope Units. Dead Endoscope Camera (CCD)? - we restore it to a Crystal Clear Video Image Quality. So, don't scrap your endoscope, connect with us.We can support the Video Image restoration of the smallest CCD of the following models: VNL-1070STK, VNL8-J10, VNL-1570STK, EB-1170K, EB-1970TK and EB-1970UK (EBUS).
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Technical Sales Manager - Endoscopy SolutionsAmi Equipment Services And Solutions Jun 2021 - PresentMandaue, Central Visayas, Philippines• Closely collaborating with PENTAX Medical Singapore and Philippine accredited Distributors to improve Servicing Support to PENTAX Endoscopy end-users.• Providing direct Servicing and Preventive Maintenance Support to end-users.• Providing supplies of PENTAX OEM components to accredited Distributors.
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Technical Advisor - Pentax Endoscope Servicing SegmentFreelance Dec 2020 - PresentPhilippines• Providing in-depth technical support to Medical Endoscopy Servicing Companies from workshop lay-out designing, Servicing Operations process improvements and diversification to achieve Best Quality of Repairs in a Cost Effective way with shorter TAT.
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Manager - Service Quality EngineeringPentax Medical (Penang) Sdn. Bhd. Jul 2019 - Nov 2020Plot 12&13 Hilir Sungai Keluang, 3 Bayan Lepas, Fiz, Phase 4, 1190, Palau Pinang• Created and Harmonizing Inspection Criteria and Policies through benchmarking activities with Regional partners to address gap which resulting an improvement on Customer’s Incoming Inspection Yield to 96%.• Worked with Regional Leaders in diversifying the Incoming Evaluation and Pricing methodologies to set the standard Labor hours charging to eliminates misquotation and inaccurate charges during invoicing.• Mentoring Servicing Workshop Leaders and Engineers on the handling of customers’ Nonconforming products and Servicing Process Inquiries to improve collaboration and partnership towards the common goal of achieving product quality in a fast and cost-effective way.• Guiding and mentoring Engineering team to acclimate on the complete Servicing Processes, the monitoring and control of HQ’s released servicing standards to maintain and improve the entire operations.• Steered the team and providing technical advices to formulate the Service Operation FMEA and Control Plan.• Give final approval Supporting Repair and Servicing workshop with root cause analysis and process improvement recommendations.• Utilizing regional customers Install Base data in preparing Repair and Servicing workshop readiness through Process Validation, Training, and Mentorship. -
Manager - Medical Endoscope Repair & ServicingPentax Medical (Penang) Sdn. Bhd. Aug 2018 - Jun 2019Plot 12&13 Hilir Sungai Keluang, 3 Bayan Lepas, Fiz, Phase 4, 1190, Palau Pinang• • Orchestrating an overlapping shifting schedule with appropriate technician skill sets allocation which gained Productivity increase by 60% and Quality Yield performance raised by 15%.• Mentoring and training of 10 newly hired local technicians on specific processes to address unbalance repair production line in the absence of the designated trainer.• Working and engaging aggressively with Regional Contacts in Fast tracking the realization of Penang Service Operations to gain control in achieving demand of 500 units repair completion per month.• Directing the execution of production and Cell Line lay out improvement to boost and increase productivity to support 700 units repair completion per month.• Guiding the complete transfer of Cebu Philippines Servicing Operations to Penang with 52 Filipino employees on board to support and worked on the transition program.
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Head Of Operations | QmrPentax Global Repair Center (Hpoi Corporation) Oct 2011 - Jul 20182Nd Street, Mez1 Lapu-Lapu City, Cebu 6015 Philippines• Working collectively with Japan HQ and Regional Heads on the relocation planning and execution of Cebu Service Operations which includes in-house training of 20 Malaysian employees at Cebu facility.• Working diligently with Regional Service Heads on repair volume forecasting and new project plans and offering additional services from Refurbishment, Parts Farming and Distributors on-site Servicing training which increases profit from to USD10,561.43 to USD23,116.00 monthly average.• Spearheading our Service Operations for global competitiveness through the acquisition and certification for Quality Management System ISO13485 from the year of 2012. • Introduction and Implementation of the unique “Expanded Production Line (EPL)” to align the target of fast-tracking the training of newly hired employees which reduces training days by 25%.• Engaging and collaborating with APAC Service Leaders on the planning and initiation of repair and Servicing training for subsidiaries and distributor company engineers.• Closely working with APAC Service Leaders on the development and improvement of Service facilities in accordance Japan Service requirements. • Engaging and empowering the team to contribute Servicing Operations Improvement through Quality Circle Activities.
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Operations Manager (Endoscope Servicing And Refurbishing)Pentax Global Repair Center Pentax Cebu Philippines Corporation Sep 2004 - Sep 2011Mactan Economic Zone 1, Lapulapu City, Cebu, Philippines• Chosen to lead a team with 5 trained skilled technicians in transforming the team through vigorous training of newly hired employees to support PENTAX Medical America’s demand of 100 units Asset repair completion per month.• Created a new process approached from Cell type operation to Semi-Production Line which improved Productivity by 20% and Quality Performance (FPY) to 90% to address 500 repairs demand per month.• Acquiring technical and operational trainings from PENTAX companies (Japan, USA and Hamburg, Germany) and have benchmarked their Servicing Operations methodologies to run and improved Cebu Operations covering additional customers from Canada, EMEA and APAC Regions.• Acquiring technical knowledge and skills on the repair of Endoscope Camera (CCD) Module to support 200 monthly demand and cost saving initiative of USD1700 per CCD.• Directed the planning and coordination with consultant and Regional QARA heads in the documentation preparation for ISO 13485 Quality Management System certification.• Provided servicing technical support and recommending cost saving refurbishment projects to regional service centers without jeopardizing product quality.• Development of Skilled Key personnel to be a great leader regardless of educational attainment and employment status through continuous technical and management training.• Continual deployment of personnel to our sister servicing companies abroad to acquire and adopt unique techniques on the servicing of medical endoscopes.• Managed and increased the effectiveness and efficiency of operational systems, process/policies to support Global Service Organisations mission and vision.
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Supervisor (Quality Department-Opto Device Division)Pentax Cebu Philippines Corporation Jan 1996 - Aug 2004Mactan Economic Zone 1, Lapulapu City, Cebu 6015 Philippines• Developing the Method and criteria for Parts Incoming Inspection of mechanical and electronic components in accordance with ANSI/ASQC Z1.4-1993 and IPC-A-610.• Authoring specific standard operating procedures and working instructions in preparation for the company’s QMS (ISO 9001) certification.• Initiating periodic Meetings with local suppliers addressing over-all performance and brainstorming of required process development and improvements.• Managing and controlling our department’s CAPA system involving customer complaint and internal non-conformances and leading & driving the team in conducting Root Cause Analysis.• Developed and implemented Process Line Auditing to trap nonconformities on the course of product assemblies and shipping - like “Out of Box” Inspection.• Visited and conducted Suppliers Site Audit to verify their conformance towards our established product requirements and specifications.• Managed and increased the effectiveness and efficiency of Quality Control Section’s operational systems, process/policies to support company objectives by conducting training and coaching.• Perform on the spot audit at Manufacturing and Warehousing Section to verify effectiveness of implemented policies/operational systems.• Constant interaction with PENTAX Japan Headquarters R&D on new product development and during pre-production stage.• Performed pre-production evaluation on new component samples provided by supplier and submission of reports to Japan Headquarters for their review and approval.
Nilo Puspus Skills
Nilo Puspus Education Details
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Electronics And Communications Engineering -
Santander Municipal High School
Frequently Asked Questions about Nilo Puspus
What company does Nilo Puspus work for?
Nilo Puspus works for Ami Equipment Services And Solutions
What is Nilo Puspus's role at the current company?
Nilo Puspus's current role is Technical Sales Manager - ENDOSCOPY and INFECTION CONTROL Solutions.
What schools did Nilo Puspus attend?
Nilo Puspus attended University Of San Jose - Recoletos, Santander Municipal High School.
What are some of Nilo Puspus's interests?
Nilo Puspus has interest in Children, Economic Empowerment, Environment, Education, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Health.
What skills is Nilo Puspus known for?
Nilo Puspus has skills like Leadership, Electronics, Business Development, Healthcare, Process Improvement, Medical Devices, Strategic Planning, Strategy, Ccd Rewiring/refurbishment Specialist, Operations Management, New Business Development, Cross Functional Team Leadership.
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