Nilofar Shaikh Email & Phone Number

Techno Park

• Generate age analysis, doing follow ups through emails and calls.• Sending SOA to clients every month.• Process accounts and incoming payments in compliance with financial policies and procedures.• Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables data.• Prepare bills, invoices and bank deposits.• Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.• Verify discrepancies by and resolve client's billing issues.• Facilitate payment of invoices due by sending bill reminders and contacting clients.• Generate financial statements and reports detailing accounts receivable status.

United Arab Emirates

• Assist with day to day operations of the HR functions and duties• Compile and update employees records(hard and soft copies)• Process visa for our staff ( new and old both)• Process documentation and prepare reports relating to personnel activities• Handle complaints and grievance procedures• Communicate with public services when necessary• Studied and learnt Dubai property market thoroughly• Dealing with the clients for cheque bounce• Communicate with Dubai Land Department for SPA issues

Dubai, United Arab Emirates

 Set appointments with the customers over the phone and to counsel them on different programs Responsible for conducting of IATA Certification Awarding Ceremony. Payroll Administration Organizing special sales projects, such as new Course introductions, sales promotions, advertisements, etc. Organize seminars as a part of marketing activity. Maintaining the marketing database of clients and contacts in CRM, in order make the process systematic. In charge of giving Orientation to Trainers. Set appointments with the customers over the phone and to counsel them on different programs Organizing special sales projects, such as new Course introductions, sales promotions, advertisements, etc. Organize seminars as a part of marketing activity. Maintaining the marketing database of clients and contacts in CRM, in order make the process systematic. Identifying, developing and nurturing opportunities internally to develop business opportunities Identifying and monitoring the performance of competitors in the market place. Handling sales phone calls and e-mails Drive peak performance and sales success across the organization, developing and nurturing opportunities internally to develop business opportunities Identifying and monitoring the performance of competitors in the market place. Handling sales phone calls and e-mails Drive peak performance and sales success across the organization

Dubai, United Arab Emirates

 Handle incoming phone and email enquiries. maintaining diaries and arranging appointments . All administration work typing, filing ,managing database for the clients. Implementing and maintaining procedures /administrative systems. Liaising with staff, suppliers and clients Preparing letters, presentations and reports. Preparing quotations and invoices. Booking transport and accommodation for the staff and clients. Making payments to the suppliers and staff.

Mumbai Area, India

 I used take calls to for the cancellation team(Retentions team) where in I suppose to retain customers calling for cancellation by offering them upgrade or other suitable options. Maintaining business Standards with zero tolerance. Customers used to cancel their handset contarct however my job was to convince them and retain with the new 24 months contarct.  Also used help customers with other queries like bill explanation if in case the bill is very high. I used handle customers like irate, adamant and u[set customers with the network. I used also make sure that sales and customers goes hand in hand. I used work in an environment of rotating shift because it was a 24/7 contact centre

Mumbai Area, India

 I used to take and help our customers with the queries like credit,pin numbers and statements for the same and once the primary query is resolved we used upsell products like balance transfer and insurance on the card. Help the customers with online banking and helping them to transfer money from one account to another account. We maintain verification process before we could give out any information about our customers Help our customers to make payments over the phone for their utility bills I used work in an environment of rotating shift because it was a 24/7 contact centre.

Mumbai Area, India

 I used to call clients and convince them to make payments on their credit cards. I used make sure that customer service and convincing part should go hand in hand. I used work in night shifts according to US timings. We used deal with personal data of the customers like SSN and banking details with no compliance. Sharing the best practices in the team to help the team performance. Helping the Team and self to implement different sales pitch to improve overall Performance of the team.

Mumbai Area, India

 Maintaining business Standards with zero tolerance. I used to assist the customers in dispatching cards,pins and statements. Help the customers with online banking if customer is facing issues with the online account. Used to follow the standards of the company with customer service and telephone etiquettes. I used work in night shifts according to US timings. Also used help customers in during transfer over the phone from one account another after completing the Verification process