Business Intelligence teamHighlights:- Developing a Demand Forecast tool using Regression and Time series models to accurately predict product sales for the upcoming week, optimizing inventory management and ensuring adequate stock levels.- Conducting Sentiment Analysis on customer service tickets to identify key product-related issues.- Creating reports on Power BI, using DAX, constructing data flows, and scheduling auto-refreshes.

IT Administration teamHighlights:- Utilised Google Analytics for performance tracking, monitoring, and reporting of the website.- Resolved several Application issues, supported and maintained Odoo, an open ERP platform, to fulfil Project management and HR management services.- Developed HR analytics dashboard using Qlik to curb manual tasks in Excel.- Created a hot desk reservation application and an office presence booking application using Power Apps, enhancing… Show more IT Administration teamHighlights:- Utilised Google Analytics for performance tracking, monitoring, and reporting of the website.- Resolved several Application issues, supported and maintained Odoo, an open ERP platform, to fulfil Project management and HR management services.- Developed HR analytics dashboard using Qlik to curb manual tasks in Excel.- Created a hot desk reservation application and an office presence booking application using Power Apps, enhancing employee scheduling efficiency.- Scheduled regular updates of the WordPress website, and supported administrative tasks.- Automated manual monthly tasks to take server and database backups using Ansible.- Had set up and troubleshoot real-time issues on the Spiceworks network monitoring tool to optimize efficiency.- Served as the first point of contact to resolve Application issues, including JIRA, Confluence, user accesses, etc.- Collaborated with the testing team on a data engineering task to transition all on-prem test cases to Azure. Show less

Production Services for Settlements teamRole: Reliability Production EngineerHighlights:- Designated as Service Delivery Manager to ensure continuous flow and efficiency of the Kanban board.- Investigated trade breaks and reconciled with other systems by checking their respective flow.- Appointed as a Domain owner for an application that stores key positions of trade, and created SOP(Standard Operating Procedure) documents for the same.- Examined trends and… Show more Production Services for Settlements teamRole: Reliability Production EngineerHighlights:- Designated as Service Delivery Manager to ensure continuous flow and efficiency of the Kanban board.- Investigated trade breaks and reconciled with other systems by checking their respective flow.- Appointed as a Domain owner for an application that stores key positions of trade, and created SOP(Standard Operating Procedure) documents for the same.- Examined trends and anomalies of a problem, and worked with stakeholders and the development team to prioritize open issues.- Created workflows to onboard applications on the conversational Artificial Intelligence platform that answers and resolves frequently asked user queries.- Developed Splunk dashboards to identify key performance indicators that help the business achieve its objectives. Show less

Production Services for Nomura's Reference Data teamRole: Support ExecutiveHighlights:- Provided L2 Support on multiple Middle and Back Office applications that processes and maintains data of live securities.- Created user defined queries to extract reference data for regulatory/reconciliation purposes.- Designated as a subject–matter expertise for RDM (Reference Data Manager) application - shouldering complete ownership of production, analyzing new business… Show more Production Services for Nomura's Reference Data teamRole: Support ExecutiveHighlights:- Provided L2 Support on multiple Middle and Back Office applications that processes and maintains data of live securities.- Created user defined queries to extract reference data for regulatory/reconciliation purposes.- Designated as a subject–matter expertise for RDM (Reference Data Manager) application - shouldering complete ownership of production, analyzing new business requirements and prioritizing user stories to ensure seamless application flow.- Analysed bash scripts to find the root cause for job/process failures, and engaged with the Product Engineering team to fix them on priority.- Collaborated with Front Office customers/Vendors/Third Party to ensure no delay in batch feeds.- Conducted formal training sessions on Financial Markets for the team. Show less

Production Services for GE Fleet leasing application: PhoenixRole: Data Architect and Operations Support memberHighlights:- Carried out database upgrade for an application by collaborating with stakeholders, enterprise infrastructure team and application teams which included compiling runbooks, lining up activity timelines, and performing end-to-end tasks.- Scheduled and monitored batch jobs to ensure timely delivery of regulatory reports to users. - Developed and… Show more Production Services for GE Fleet leasing application: PhoenixRole: Data Architect and Operations Support memberHighlights:- Carried out database upgrade for an application by collaborating with stakeholders, enterprise infrastructure team and application teams which included compiling runbooks, lining up activity timelines, and performing end-to-end tasks.- Scheduled and monitored batch jobs to ensure timely delivery of regulatory reports to users. - Developed and verified database scripts before they move into Production.- Reduced human efforts through automating manual checks for performance deteriorations due to resource contentions on database and servers.- Engaged with DBAs to perform monthly Database refresh, and acted as the first point of contact for all database outages.- Created and managed Standard Operating Procedure documents to have the right Knowledge repository for the team.- Performed internal Audit to review access and entitlements for the entire team. Show less