• Managing the complete recruitment cycle for sourcing the best talent from diverse sources.• Generating new position leads.• Understand the requirements of the position based on client assignment briefings.• Talking to the candidates about the current openings.• Sourcing via various recruitment sources like job portals, head hunt, network etc.• Conduct initial interview of candidates and screening them based on their work experience, qualifications etc.• Schedule the interview for the short listed candidates.• Doing rigorous follow ups with candidates and clients for to close the position within certain time period.• Generating new database through candidate references.• Headhunting - identifying and approaching suitable candidates. • Conduct Walk-ins.• Database Maintenance, Preparation of various kinds of MIS.

Q.A. Role & Responsibility:- Handling Team of 100 agents of all combined two departments. Monitoring the call of the agents. Taking the regular briefing & refresher of the agent in the regular basic to know about the obstacles in achieving the targets. Handling on Job Training Agents. Ensuring communication skill, soft skill & selling skill are in place. Working on Agent for the Quality Improvement & helping them in achieving their Monthly Targets. Working on the Bottom Quartile Agents Of the floor. Making the all kinds of report of the Quality Team.Trainer Role & responsibility:- To acknowledge company & Process knowledge to new agents. Welcome at our process also given brief information about our process. Given Product knowledge. Taking the regular quiz & Product refresher of the agent (Old & New) in the regular basis. Call calibrate with agent to know where there lacking in product. Certified the agent on Product basis and Mock call basis. Handling the OJT Process.

To acknowledge company & Process knowledge to new agents. Welcome at our process also given brief information about our process. Given Product knowledge. Taking the regular quiz & Product refresher of the agent (Old & New) in the regular basis. Call calibrate with agent to know where there lacking in product. Certified the agent on Product basis and Mock call basis. Handling the OJT Process.