Niloofar Khanbabaei Email & Phone Number

• Working as a business analyst in architecture department.
• Requirements gathering and analysis and of the new project.
• Identifying the integration points and required networks accesses.
• Managing (demo,test,..)meetings between all project stakeholder.
• Analyzing, evaluating and approving various changes in BSS/Architecture/Marketing domains.
• Following up daily issues of BSS/Architecture/Marketing domains.

Tehran, Iran

• Working as a business analyst in cyber & innovation SBU.
• Developing a clear understanding of the business strategy, existingbusiness functions and processes.
• Identifying potential problems and risks through analyzing the currentstate of the business.
• Identifying, understanding, verifying, validating and prioritizingstakeholders’ requirements.
• Conducting elicitation activities including workshops, focus groups, brainstorming sessions, interviews, Surveys and etc.
• Preparing various design options for the solution consideringrequirements and capabilities.

Iran

• Driving the efficiency and effectiveness of the incident management process.
• Producing management information, including KPIs and reports.
• Monitoring the effectiveness of incident management and making recommendations for improvement.
• Developing and maintaining the incident management system.
• Driving, developing, managing and maintaining the major incident process and associated procedures.
• Reviewing and auditing the process.

Tehran, Iran

• Managing Testing Team include 5 person.
• Strong background in all available GSM functionalities.
• Extensive experience of direct and digital marketing.
• Strong background in customer acquisition, re-engagement and retention strategies.
• Strong background in analyzing customer relations and improving customer satisfaction.
• Provide independent advice on solutions for managing customer service and customer relationships.

Iran

Testing old/New WiMAX functionalities.

Iran

• Design and Implementing Infrastructure Services.
• Design and Implementing Network and Service Monitoring Solutions.
• Implementing and Maintaining Windows Services (IIS, Active directory, DNS, DHCP, RRAS, ISA 2004, … ).
• Design and implementing backup Solution (Acronis…).
• Troubleshooting DNS Server and active Directory and DHCP Server.