Niloofar Khanbabaei Email & Phone Number

• Working as a business analyst in architecture department.• Requirements gathering and analysis and of the new project.• Identifying the integration points and required networks accesses.• Managing (demo,test,..)meetings between all project stakeholder.• Analyzing, evaluating and approving various changes in BSS/Architecture/Marketing domains.• Following up daily issues of BSS/Architecture/Marketing domains.

Tehran, Iran

• Working as a business analyst in cyber & innovation SBU.• Developing a clear understanding of the business strategy, existingbusiness functions and processes.• Identifying potential problems and risks through analyzing the currentstate of the business.• Identifying, understanding, verifying, validating and prioritizingstakeholders’ requirements.• Conducting elicitation activities including workshops, focus groups, brainstorming sessions, interviews, Surveys and etc.• Preparing various design options for the solution consideringrequirements and capabilities.• Preparing or updating business case, use case, business process, softwarearchitecture design, project time plan, BA workplan, stakeholdercommunication plan, data flow and sequence diagrams etc.• Preparing distinguished hourly, daily and... reports to stakeholders.• Working closely with R&D and development teams.• Delivering presentations to senior & executive Management as well ascustomers.• Preparing NGP (new generation provisioning) proposal considering therequirements, business rules, project time plan, NISR, SDS, HLD, LLDdesign and test plan.• Preparing DTS (dynamic tariffing system) development proposal.• Developing and updating DTS business rules, NISR and SDS.• Preparing, managing and monitoring DTS changes based on ITIL concepts.• Preparing monthly reports for QA in response to any inquiry about DTSuptimes and downtimes.• Defining and analyzing DTS different campaigns.• Preparing Data Modeler proposal and business requirement analysis.• Preparing MBaaS proposal and business requirement analysis.• Preparing Request Interpreter proposal and business requirementanalysis.• Preparing Online Exchange proposal and business requirement analysis.• Preparing Insurance Solution proposal and business requirement analysis.• MVNE business requirement analysis andevaluation of tender’s participants.• Developing and updating MVNE business rules, NISR and SDS.

Iran

• Driving the efficiency and effectiveness of the incident management process.• Producing management information, including KPIs and reports.• Monitoring the effectiveness of incident management and making recommendations for improvement.• Developing and maintaining the incident management system.• Driving, developing, managing and maintaining the major incident process and associated procedures.• Reviewing and auditing the process.• Ensuring that all IT teams follow the incident management process for every incident.• Log, monitor and track the progress of the problems [progress unresolved incidents through the problem management process].• Implementing a workaround and finding a solution to a recurring problem.• Create and close problem records for resolved problems.• Categorization and Prioritization problems for technical staff to identify critical and repeated problems.• Investigation in getting to the root cause of the problem and initiating action.• Analyze the impact, root cause and symptoms of the problem.• Follow up with the IT teams to develop and implement the solution.• Producing management reports for the problems.• Request for the change and raising the change.• Providing the RFC.• Updates the change log with all progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality.• Producing regular management reports for the changes.• Follow up with the IT teams to do changes on-time and accurately.• Reviews all implemented changes to ensure that they have met their objectives refers back any that have been backed out of have failed.

Tehran, Iran

• Managing Testing Team include 5 person.• Strong background in all available GSM functionalities.• Extensive experience of direct and digital marketing.• Strong background in customer acquisition, re-engagement and retention strategies.• Strong background in analyzing customer relations and improving customer satisfaction.• Provide independent advice on solutions for managing customer service and customer relationships.• Responsible for planning and delivering any necessary training before and after implementation.• Establish metrics for the important customer service activities and set targets for improvement.• Identify and close opportunities for upgrades and growth.• Experience in Testing Web applications.• Well acquainted with SDLC, STLC and Defect Life Cycle.• Extensive experience in Black Box Testing.• Familiar with generating Defect Report.• Involved in Functional and Regression Testing Using Selenium IDE, Selenium RC.• Knowledge on Web Driver.• Having knowledge on modules like Marketing, Sales, Analytics and Tools.• Experience in performing Functional, Regression and System Testing.• Designing Test Cases, Test Execution and Defect Management.• Knowledge on Agile methodology.• Enthusiastic about learning new concepts in emerging Technology.• Energetic and self-motivated team player, proven ability to work in both independent and team environment.

Iran

Testing old/New WiMAX functionalities.

Iran

• Design and Implementing Infrastructure Services.• Design and Implementing Network and Service Monitoring Solutions.• Implementing and Maintaining Windows Services (IIS, Active directory, DNS, DHCP, RRAS, ISA 2004, … ).• Design and implementing backup Solution (Acronis…).• Design and Implementing Network and Service Monitoring Solutions.• Troubleshooting DNS Server and active Directory and DHCP Server.