Niloufar Atapour Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Hamilton, Ontario, Canada

- Conducted in-depth user research by interviewing residents and staff of more than 20 long-term care homes across the Ontario- Identified challenges in the long-term care system and their impacts on different stakeholders- Assessed and analyzed 250 personal support workers' needs through design thinking approaches and empathy- Designed an educational.

Toronto, Ontario, Canada

4 months contract project- Participated in more than 130 client and designer meetings- Increased sales by 22% by adding value to client presentations- Ordered materials and arranged delivery to the project sites on time- Handled client care inquiries and general information calls

- Helped customers find specific products, answered questions and offered product advice.- Accepted and completed cash, check and credit card payments.- Monitored stock levels to facilitate restocking and replenishment of shelves.- Built and maintained relationships with peers and upper management to drive team success.- Identified trends for sale.

Redesigned visitation experience in the hospital isolation ward for elderly inpatient family members using design thinking methodologies in 8 weeks- Researched barriers residents faced during their time in the hospital- Interviewed patient-family advisors (PFA) from St Joseph's Healthcare to build on their knowledge and personal experiences- Determined.

Iran

- Performed user research through targeted interviews and extensive usability testing before and after a redesign- Assisted in coordinating the planning, direction, and implementation of product improvements- Collaborated with UX team management to create personas, scenarios, user journeys, story maps, and user flows- Used understanding and empathy for our.

Master Of Engineering - Meng, Engineering Design, A-

Certificate, English, A+

Bachelor'S Degree, Industrial And Product Design, A

Accomplished nine projects during my study