It - Service Owner I Application Management
CurrentThe primary task of the "Service Owner" role is to ensure the support and customer-focused further development of the services of its customers, taking into account profitability. ▲ Interface between customer and service team:● Recording and defining the requirements for a service together with the customer and involving the service team, as well as the service manager.● Informing the service team about market facts, goals, and vision for the service and about the customer.● Deriving concrete work tasks for implementation by the service team.● Recording, defining, and evaluating changes● Face to the customer for content-related and technical questions.▲ Steering of the service team:● Creating and maintaining the service backlog as a basis for processing by the service team.● Control prioritization and categorization of Incidents, Problems, Changes, Service Requests.● Acceptance of completed work items.● Supporting the service team in all content and technical issues concerning the services.▲ Responsible for service orchestration :● Responsible for the interaction of all interacting services for a customer. ● Actively develop service orchestration with customers, the service team and the service manager. ▲ Create reports: ● Creating, commenting on, and presenting reports▲ Controlling:● Regular review of key commercial data or costs for work packages performed.● Review of the budget framework, measures in case of budget overruns● Controlling of the utilization of the service team
